Quality and Impact Manager - South Yorkshire Housing : Job Details

Quality and Impact Manager

LiveWell, Sheffield

Salary £40,760 - £42,581 + Benefits

Permanent, 37 hours per week

We have an exciting opportunity for a new Quality and Impact Manager to work within LiveWell - our care and support department. The successful candidate will lead the quality management and impact work across LiveWell. They will ensure we deliver high quality services, can measure and report the difference we are making in our customers lives and gain learning to inform and improve our impact.

We are a forward thinking, values driven housing association, and this role is based in our Rockingham Street offices and out and about in services. For our perfect candidate we are offering a flexible role, working in a caring and friendly team, with a great package of benefits.

More about the role:

The Quality and Impact Manager will:

· Implement our new Quality Management Framework across our LiveWell portfolio. Demonstrate performance against contract quality standards, external regulatory requirements and internal performance measures.

· Lead on embedding a culture of high commitment to continuous improvement across our LiveWell portfolio of services.

· Lead on implementing clear systems to measure and evaluate the outcomes and social impact of our portfolio of supported housing, care, health and employment services.

· Provide expert advice and guidance on all quality requirements and be the 'go to’ regarding all aspects of legislation, regulation and minimum standards impacting on our LiveWell portfolio.

· Provide operational support to the organisational Head of Safeguarding. Oversee processes for compliance and reporting in safeguarding.

· Support the accreditation and oversight process for resecuring external quality marks e.g. CQC, OFSTED etc.

Who you are:

Our Quality and Impact Manager will be performance driven and passionate about delivering high-quality, impactful services to all customers and stakeholders.

The successful candidate will have the following:

· Experience of developing and implementing quality systems and measures across a diverse range of services.

· Experience in managing evaluation and impact studies and analysing data.

· Proven experience in collating, analysing and reporting data from a range of sources and making recommendations for performance improvement.

· Experience of demonstrating compliance for external accreditations.

· Ability to work collaboratively with managers to influence change, encourage innovation, creativity and continuous improvement.

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Job Description

· Salary - 5B £40,760 - £42,581

· Working hours - 37 hours, however part-time requests will be considered

· Generous holiday entitlement - 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata

· Pension contribution

· Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.

· SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on health eating, financial wellbeing, exercise and mastering your mental health

· Westfield Health (employer paid)

· Counselling

· Discounted Gym membership

· Cycle to work scheme

· Access to a wide range of programmes to train and develop you

For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home.

At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.

To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

Closing Date: Sunday 16th February 2024

Interview Date: 25th or 28th February 2024 at our Head Office, 152 Rockingham Street, Sheffield S1 4EB.