Quality Auditor - Ambient Support : Job Details

Quality Auditor

Service: Midlands

Salary: £26,600 PA

Hours: 38 Hours PW

Do you want to make a positive difference to people's lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, then read on!

Who we are.

We are Ambient Support a registered UK charity with over 25 years' experience in providing care and support services for older people, people with mental health needs and people with learning disabilities.

The Role of our Quality Auditor:

* Be able to provide a critical review of the status of care and support delivery within a service

* Audit, action planning and review. Be able to provide a critical review of the status of care delivery within a service, provide guidance and assistance on remedial action planning and then revisit services to test whether plans have been implemented and quality improvements achieved

* Responsible for delivery of the quality audit programme, including undertaking regular quality audits, spot checks, writing reports, producing recommendations, recording actions on Access

* Provide guidance on remedial action planning and drive change to ensure standards are understood and met

* Work in partnership with internal colleagues to improve quality across a designated group of services with a clear focus on delivering personalised care and support

* Be aware and have an understanding of the standards set by CQC and each Local Authority monitoring tools and support services to prepare for inspection and contract monitoring

* Provide monitoring and reporting data on quality to facilitate effective decision making. This will include analysing data, identifying and highlighting risks and concerns along with making recommendations for improvement

* Ensure that Ambient Guardians play an active role in quality monitoring of services, this will include working alongside and supporting our quality checkers

* Revisit services to evidence that action plans are been implemented and quality improvements are being achieved

* Support operational Innovation and good practice to support culture change within the organisation

* Taking an active part in the shared on-call for the Division.

Skills and attributes of our Quality Auditor:

* Desirable NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards

* Proficient in MS Office and web-based services

* Experience of managing a care or support related service

* Experience of carrying out or being subject to regulated activity/inspections

* A commitment to delivering person centred approaches personalised support

* Can identify innovative practice and share learning effectively with colleague

* Flexible, adaptable, and willing to face up to changing circumstances and new opportunities

* Highly self-motivated, proactive and motivated towards excellence and improvement

* Ability to work on own initiative and to established deadlines

* Ability to evaluate information, assess risks, identify concerns and make recommendations

* Excellent written, oral, listening and communication skills

* Willing to travel to different areas as required

* Working flexibly in accordance with needs of post, occasional evenings and weekends

* Able to work as part of a dispersed team of colleagues

* Full Driving Licence

Becoming part of the Ambient family brings benefits too!

• Flexible working, enabling work-life balance.
• National Living Wage paid regardless of age, including under 25s.
• Training and development
• `Refer a Friend' bonus scheme.
• `Season Ticket' loan & `Bike to Work' schemes.
• Paid holiday with minimum of 28 days holiday, including BH (pro-rata for part time staff)
• Membership of Health Service Discounts scheme
• Free access to a comprehensive Employee Assistance Programme

We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone.

We are committed to Safeguarding. An enhanced DBS clearance is required for this post. References will also be obtained for all roles.

Ref: INDLM