Reception Administrator - Reed : Job Details

• Location: Newmarket
• Job Type: Hours to be agreed, open to full time and part time 
• Salary: £12.00 per hour

Reed Business Support in Cambridge are seeking a Reception Administrator to join a dedicated team at a community GP practice. The ideal candidate will be the first point of contact for their patients, guiding them to access the appropriate services with efficiency and compassion. This role is pivotal in maintaining a positive and professional image of the practice, supporting their mission to deliver the highest standard of care within the evolving landscape of the NHS.

• Greet and direct all patients, ensuring a smooth and welcoming experience.
• Provide an effective and efficient reception service to patients and visitors.
• Handle general enquiries, explain procedures and manage follow-up appointments as required.
• Use judgment and communication skills to manage urgent consultation requests in a logical manner.
• Inform new patients about practice arrangements and ensure completion of necessary procedures.
• Process requests for appointments, home visits, and telephone consultations, directing callers to the appropriate healthcare professional.
• Accurately record and manage patient information and requests.
• Maintain confidentiality and adhere to data protection protocols.
• Support the practice team by covering colleagues during absences and undertaking additional duties as requested.

• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Good judgment and problem-solving abilities.
• Proficient in computer use and managing electronic data.
• Understanding of health and safety protocols and infection control procedures.
• Commitment to confidentiality and ethical handling of sensitive information.

• A supportive and collaborative working environment.
• Opportunities for personal and professional development.
• Training programs tailored to enhance your skills and knowledge.
• A role that offers variety and the opportunity to make a significant impact on patient care.

To apply for the Reception Administrator position, please submit your CV detailing your relevant experience and your motivation for applying to this role.