Reception Supervisor - Imperial London Hotels : Job Details

Reception Supervisor

Holiday Inn, Bloomsbury, Part of The Imperial London Hotels Group

40 hours (5 of 7 Days weekly rota)

Shifts 07:30 - 16:00 / 11:30 - 20:00 / 13:00 - 21:30

£27,539.00 + benefits

Imperial London Hotels has been running hotels in Central London for over 185 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.

We are currently recruiting for Reception Supervisor at our Holiday Inn Hotel, based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family.

Delivering an exceptional level of service to every guest is at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check-out. Working with your Front Office Manager and Front Office teams, you will be a role model for the team leading by example to create a memorable guest experience for each guest and address any shortfalls in service quality and operating standards.

Key Duties will include the following:

• Checking all arrivals for the next day and 3 days in advance & checking the guests in/out, take payments.
• To support staff through conflict resolution, effective time management, workload prioritisation and individual staff development.
• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service and selling techniques.
• Provide support, information and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible.
• Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.

What we’d like from you

• Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation.
• Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike.
• You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) and 3C.

What you’ll get in return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Workplace Nursery Scheme (subject to eligibility)
• Electrical Car Scheme for senior management positions only (subject to eligibility)