About UsOur examination results and student destinations (2024 leavers: 14% of students attended Oxbridge, 63% Russell Group) are outstanding and are testament to the hard work and commitment of our staff and students. I encourage you to explore our website to learn more about the unique aspects of our curriculum and student offerings which make HWSF so special. Our newsletters give a great insight into day-to-day life at HWSF.
This post is an excellent opportunity for those wishing to develop their skills, work with an outstanding support staff team and make a difference to the lives of young people across London.
Main Areas of ResponsibilityYour responsibilities will include:
- Being the first point of contact for all visitors to the academy, staff and students
- Assisting in the management of the reception area and providing administrative support
- Ensuring visitors are signed in and out of the building and that staff/students are displaying the appropriate lanyard
- Receiving packages/mail to the reception area and distributing as appropriate
- Assisting the Senior Receptionist with administration of the annual admissions cycle
- Supporting with phone calls to parents regarding non-attendance
- Assisting in the administration and organisation of the student attendance system
- Answering and directing all calls that come through the switchboard to appropriate departments/staff members
Qualifications & ExperienceWe would like to hear from you if you have:
- Qualifications to GCSE Level or equivalent (including BTEC) in Maths and English, Grade C or above
- Competence in the use of Microsoft Office packages
- Proficiency in the use of computers and databases
- Previous experience in an administrative or front office/reception role
- Demonstrable customer service experience
- A good level of interpersonal and communication skills, with a good standard of written and spoken English
- Excellent organisational and time management skills, with the ability to prioritise tasks appropriately
- Commitment to delivering excellent level of professional customer service
- The ability to remain calm and deal with challenging callers or visitors in an appropriate manner
- A high level of attention to detail and accuracy of work
- The ability to work effectively as part of a team
- The ability to be resourceful and proactive, in particular where unexpected issues arise
- The ability to work effectively with people across a wide range of levels and responsibilities
- The ability to maintain confidentiality; having tact and diplomacy where necessary
For a full job description and person specification, please download the Job Pack.
Professional Development & BenefitsOur people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includesour Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more aboutour benefitson our website.