Receptionist - Office Angels : Job Details

Join our client's dynamic and enthusiastic team in Solihull as a Receptionist! As an experienced customer service professional, you will represent our client and their team in a corporate environment, providing exceptional reception service and attention to detail.

Responsibilities:

• Greet and address all clients and guests in a professional and pleasant manner, ensuring a first-class first impression.
• Manage the visitor sign-in process, issuing security passes, and advising on specific health and safety requirements.
• Answer calls efficiently, transferring them as needed while providing exceptional service.
• Maintain the reception area within set client standards, proactively recommending ways to raise service standards.
• Proactively handle face-to-face and telephone inquiries from clients.
• Coordinate and book meeting rooms, including additional service requirements.
• Demonstrate knowledge of the client's services to enhance the customer experience.
• Stay updated on policies, procedures, and general information to provide clients with accurate information.
• Resolve customer complaints promptly and escalate as necessary.
• Communicate operational concerns and potential issues to your line manager.

Requirements:

• Immaculate presentation with impeccable attention to detail.
• Experience in front-of-house operations, such as corporate or hotel environments.
• Excellent customer service and complaint handling skills.
• Strong written and verbal communication skills.
• Ability to work accurately under pressure and meet tight deadlines.
• A team player who can multitask and prioritise workload.
• Basic IT skills (Word Processing, Spreadsheets, Databases, Email, and Web).

Ready to join a vibrant team where you can make a difference? Apply now! Dress code: black trousers and a white shirt.

Please note that only successful candidates will be contacted.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.