Receptionist - Frossell Recruitment : Job Details

Receptionist (Passionate about Animal Wellbeing)Location: Hadley Wood, North LondonSalary: Up to £30,000Are you someone with a heart for animal wellbeing and a passion for exceptional customer service? We’re looking for a Receptionist to join a forward-thinking and innovative clinic that’s redefining pet care. This role could be ideal if you’ve worked in a veterinary setting, hospitality, or even in a dental clinic environment, where attention to detail and compassion are paramount.About the RoleAs a Receptionist, you’ll be the welcoming face of the clinic, ensuring that both clients and their pets receive an outstanding experience from the moment they enter. You’ll balance front-of-house duties with essential administrative responsibilities that contribute to the seamless running of our practice. You will also assist with managing member traffic, coordinating appointments and maintaining a clean and welcoming reception area.Key Responsibilities

• Front Desk Management: Create a welcoming environment for all visitors. Assist clients with orders, answer questions, and ensure that all reception area processes run smoothly.
• Client Relationships: Build rapport with clients and their pets, maintaining a warm and compassionate approach.
• Business Support: Help with membership promotion and client acquisition, encourage all-access memberships, and collaborate with the marketing team for clinic awareness and client retention.
• Administrative Support: Assist with scheduling, follow-up calls, and managing communication channels, including email and phone.

What We’re Looking For

• Experience in customer-facing roles within veterinary, healthcare, hospitality or similar settings.
• Skills in customer service, communication and organisation. Ability to handle emotionally sensitive situations with empathy.
• Passion for animals and a desire to be part of a team that’s reshaping the veterinary experience.

What’s on Offer

• A unique opportunity to work in a beautifully designed, welcoming space that prioritises both pet care and customer experience.
• A collaborative and supportive work culture where your contribution matters.

If you have a love for animals and a commitment to customer care, this could be the perfect role for you. Apply today to be a part of this exciting journey!