Receptionist - OCS Group : Job Details

About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Lifestyle market.

Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and is proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

About The Role:Amika Guest Services believes in hiring premium people to deliver exceptional service within our expanding and growing Property portfolio.

Working hours: Monday to Friday, 45 hours per week on a permanent, full-time basis.

About Amika:Our Amika philosophy champions a unique approach to workplace services, emphasising proactive engagement and creating memorable experiences. This ethos is central to our commitment to delivering excellence in all day-to-day interactions, from when our clients enter the building to the point they leave.Every interaction is an opportunity to create 'memorable moments' that leave long-lasting impressions. We strive to transform ordinary encounters into extraordinary experiences through our friendly service ethos. This shared mindset drives our continuous pursuit of excellence, where everyone is encouraged to deliver unmatched service and create personal connections through all interactions.The Role: FoH Events CoordinatorThe Front of House Events Coordinator is vital in supporting the onsite Management team by providing a passionate and energetic 'gold standard' service, ensuring a professional and welcoming first impression for all our visitors and tenants.Key Responsibilities include managing the front-of-house operations, which encompass handling visitors, overseeing signing-in procedures, and during peak times, where you will assist in preventing unauthorised access.Being committed to fostering a friendly and engaging environment, you will also have the chance to enhance the tenant's experience, which includes managing your building's social media presence, creating dynamic monthly site-specific newsletters and actively participating in event planning and placemaking activities.Our Hosts embody a 'can-do, solution first' approach, so collaboration and teamwork are crucial. Being part of the Amika Guest Services team means striving for excellence and creating a positive and engaged atmosphere.Reception Management:

• Create a welcoming Lobby: Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.
• Greet and assist Visitors: Welcome visitors with a smile and help them feel at home-be the friendly face of the building!
• Represent the Client with care: Show professionalism and knowledge while representing the Client, making everyone feel valued.
• Share weekly updates: Provide cheerful weekly reports on on-site activities to keep everyone in the loop.

General Management of the Building:

• Cultivate great relationships: Build solid and friendly connections with Tenants, Visitors, and Contractors to create a welcoming atmosphere.
• Keep the Lobby area sparkling: Ensure the reception area is always beautifully presented, making everyone feel right at home.
• Maintain vacant spaces: Keep any vacant areas pristine and ready for potential viewings immediately.
• Address issues with care: Report any concerns and follow through to resolve them smoothly and efficiently.
• Stay proactive in problem-solving: Approach challenges positively, constantly seeking creative solutions.

Tenant Experience:

• Plan exciting Events & Activations: Get creative by organising fun activities like pop-up markets, food stalls, and charity drives
• Share the buzz on social media: Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
• Meet our goals together: Let's achieve our KPIs and SLAs while sharing feedback and ideas for improvements.
• Create fun event posters: Design eye-catching posters to promote our events and update the digital screens so tenants are always in the know.
• Ensure a Gold Standard Experience: Collaborate with Security and the wider site team to ensure every tenant enjoys exceptional service.
• Explore Value-Added Services: Research and introduce additional services that enhance Tenant satisfaction, in agreement with Building Management.

Engage with the Community Team: Work together with the Amika team to strengthen our connections and foster a vibrant community