Receptionist - Platinum Resourcing : Job Details

Our client, a leading professional services provider based in Beaconsfield, is seeking a detail-oriented Receptionist . This permanent, full-time role is ideal for someone who thrives in a customer-focused environment, with a passion for delivering exceptional service and operational efficiency.

£25,000-£27,000 per annum depending on experience, opportunities for career progression and professional development.

Working hours: Full-time, 37.5 hours per week, including shift work (Monday to Friday 8:00 am to 8:15 pm and two Saturdays per month 8:15 am to 4:15 pm)

This is a fantastic opportunity to join a supportive and inclusive working environment dedicated to delivering excellent client care and service. If you’re motivated, professional, and thrive in a dynamic role, we’d love to hear from you.

Duties:

Client Engagement & Front Desk Operations

• Act as the first point of contact for visitors, providing a professional and welcoming experience.
• Schedule, reschedule, and manage client appointments with precision and attention to detail.
• Process payments accurately, including handling cash transactions.
• Respond to general enquiries and introduce clients to available services and membership options.
• Maintain a clean and organised reception area to create a positive impression.

Administrative & Operational Support

• Handle telephone and email communications promptly, accurately recording and relaying messages.
• Perform routine administrative duties, including filing, scanning, and updating records.
• Coordinate deliveries and ensure supplies are adequately restocked.
• Provide support for service providers, ensuring seamless day-to-day operations.

Client Experience Excellence

• Monitor appointment schedules, proactively managing waiting times and keeping clients informed.
• Ensure strict adherence to protocols, including confidentiality and safeguarding.
• Support the implementation of quality improvement initiatives to enhance service delivery.

Experience Required:

• Minimum GCSE qualifications (or equivalent) in English and Maths.
• Demonstrated experience in a front-of-house or customer-facing role.
• Strong proficiency in Microsoft Office and the ability to adapt to new IT systems.
• Exceptional communication skills, both written and verbal.
• Highly organised with the ability to multitask and prioritise effectively.
• Professional, reliable, and able to handle sensitive information with discretion.