Receptionist - Reed : Job Details

Job Title: Receptionist/ Showroom Host

Location: Heathrow

£12.50 per hour, Monday to Friday

Job Purpose: To be the welcoming face for all visitors upon arrival, handling all customers arriving on site and incoming telephone enquiries. Maintain showroom and customer waiting areas to a high standard and be a vital member of both the sales and after sales teams.

Responsibilities:

• Meet and greet all customers in a warm and welcoming manner.
• Answer incoming telephone enquiries in a polite and professional manner.
• Assist the sales and after sales teams by offering excellent customer service.
• Ensure all messages are passed and received when calls are not connected.
• Offer beverages and ensure waiting customers feel welcome and looked after.
• Clean and maintain the customer waiting area.
• Assist with sales administration including scanning, recording sales, and keeping logs.
• Help administer company vehicles, fuel receipts, and postal communications.
• Monitor and order supplies for the customer area.
• Make follow-up calls to both sales and after sales customers to ensure 5-star customer reviews.

Required Competencies:

• Customer-focused and presentable with a bubbly character.
• Punctual and reliable.
• Willingness to work as part of a team.
• Exceptional organisational skills.
• Exceptional communication skills.
• Good standard IT skills, especially Excel Spreadsheet.
• Previous experience is desired but not essential; attitude is more important.

Required Experience:

• Not applicable.

Computer Skills:

• Microsoft Office: Excel, PowerPoint, Word – Intermediate level.