Receptionist - OCS Group : Job Details

About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Lifestyle market.

About The Role:The Front of House Host plays a vital part in supporting the onsite Management team by providing a passionate and energetic 'gold standard' service, ensuring a professional and welcoming first impression for all our visitors and tenants. Being committed to fostering a friendly and engaging environments, you will also have the chance to enhance the tenants experience, which includes managing your buildings social media presence, creating dynamic monthly site-specific newsletters and actively participating in event planning and placemaking activities. Our Hosts embody a 'can-do, solution first' approach, so collaboration and teamwork is highly important. This is a full time role, working Monday to Friday, 40 hours per week.As part of your role, your key responsibilities will include, but are not limited to:

• Create a welcoming Lobby: Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.
• Greet and assist Visitors: Welcome visitors with a smile and help them feel at home-be the friendly face of the building!
• Represent the Client with care: Show professionalism and knowledge while representing the Client, making everyone feel valued.
• Team up with Building Management: Collaborate with Building Management to ensure contractors are doing their best work and lend a helping hand with any extra tasks.
• Address issues with care: Report any concerns and follow through to resolve them smoothly and efficiently.
• Stay proactive in problem-solving: Approach challenges with a positive attitude, always looking for creative solutions.
• Plan exciting Events & Activations: Get creative by organising fun activities like pop-up markets, food stalls, and charity drives
• Share the buzz on social media: Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
• Meet our goals together: Let's achieve our KPIs and SLAs whilst sharing feedback and ideas for improvements along the way.
• Ensure a Gold Standard Experience: Collaborate with Security and the wider site team to make sure every tenant enjoys an exceptional service.

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• Customer Service Experience: We love to see diverse backgrounds! Whether you come from front-of-house roles or other customer service positions, your ability to make a positive impact and leave a great impression truly excites us.
• Exceptional Customer Care: You shine the brightest when it comes to providing outstanding service to others, especially in a proactive way.
• Positive and Energetic: Your upbeat attitude and motivation inspires those around you.
• Well-Presented: You take pride in your appearance and always look polished and professional.
• Great Communicator: You express yourself clearly and can connect well with others.
• Can-Do Attitude: You approach challenges with enthusiasm and a proactive mindset.
• Collaborative Spirit: You thrive in a team environment and enjoy working together to achieve our collective goals.
• Solution-Oriented: You focus on finding solutions and overcoming challenges with creativity.
• Tech-Savvy: You're comfortable with technology and enjoy using IT tools.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.