Recoveries Specialist - Marley Risk Consultants Limited : Job Details

Recoveries Specialist

Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the needs of the Latent Defects Insurance market across the UK. Established in 2013, we have offices in Shrewsbury, Nottingham, London and Evesham and are going through a period of growth to meet the needs of our expanding client base.

The role will require you to be a part of the Recoveries team, responsible for managing a portfolio of Latent Defect Insurance Recoveries cases on behalf of the client, working with clients, policyholders and property developers to achieve successful settlement results. You will report and be supported by the Recoveries Team Manager (RTM).

Job Location:

• Evesham

Job Type:

• Full-time (Mon-Fri)

Key Activities:

• Manage all phases of the Recoveries Process to ensure that all tasks are completed efficiently and effectively. This will include but is not limited to:

o Receive new cases.

o Complete initial vase review within agreed timeframe.

o Check all case details to ensure information is accurate and complete. Identify and remedy any queried, discrepancies and/or omissions.

o Make appropriate decisions on case validity, following approved guidelines.

o Review file in full and create overview of the claim to assist external solicitors.

o Once reviewed, make necessary adjustments to the overview based on feedback from the RTM and submit for further review as required. Continue this phase until RTM approval received.

o Once RTM approval received, progress the Recoveries case through to conclusion, completing agreed actions in a timely manner with the assistance from external solicitors.

o Manage all negotiations with stakeholders. Ensure all parties are kept up to date with case developments.

o Proactively identify cases where a reasonable agreement cannot be achieved and escalate as appropriate.

o Accurately interpret legal documentation, expert reports and insurance policies.

o Raise and/or request payments as appropriate, ensuring all information is accurate and complete.

o Update Case Management Portal System to ensure all records are accurate and complete, and all data is securely stored following appropriate guidelines.

• Participate in any internal and external training as required. You will be expected to achieve the Chartered Insurance Institute (CII) Certificate in Insurance (Level 3) within an agreed timeframe (if you have not already done so), with potential for further professional study as your career develops. The company will cover the cost of training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment).
• Manage inbound and outbound calls, emails and letters with insurers, policyholders, property developers, fellow professionals and industry specialists.
• Manage diary to ensure optimum use of time and resources, meeting all agreed deadlines.
• Liaise with policyholders and experts to ensure accurate and timely settlement of cases.
• Adopt a proactive approach when managing own case portfolio.
• Ensure customers are treated fairly and in line with policy terms and conditions, abiding by all relevant legal requirements, industry guidelines and company standards.
• On occasion, opportunities may arise to join other colleagues on sire visits across the UK.
• Actively participate in team discussions to highlight issues and promote group learning.
• Perform other tasks as reasonably required by RTM or Senor Management.

Skills and Experience Required:

• Ideally 2+ years’ experience in handling insurance recovery cases. A background in Latent Defect Insurance is desirable.
• Proven ability to robustly challenge and negotiate, demonstrating resilience and professionalism when under pressure.
• Demonstrable experience of reviewing and interpretating legal documents. Experience of working as a paralegal would be a bonus.
• Experience of IT systems including MS Word, Outlook and Teams, and experience of Claims Management or Case Management Portal Systems. Training on company systems will be given.
• Strong verbal and written communication skills.
• A team player who is willing to ask questions to ensure tasks are completed effectively, and willing to assist colleagues by sharing knowledge and expertise.
• Strong customer service skills.
• Able to quickly build positive and effective relationships with internal and external stakeholders.
• Well organised with excellent time management skills.
• Excellent attention to detail and high levels of accuracy.
• Confident working independently under instruction.
• Able to adapt to new challenges.
• Bachelor’s degree (required), ideally in Law or legal-related subject.
• GCSE English Language grace 5/C or equivalent.
• Charted Insurance Institute (CII) Certificate in Insurance (Level 3) (required or progressing towards).
• Knowledge of housebuilding and/or the general construction industry would be advantageous, but training will be provided as required.

Benefits:

• Generous company pension.
• Cycle to work scheme.
• Life Insurance (following successful completion of probationary period).
• Private Medical Insurance (following successful completion of probationary period).
• Flexible working.
• EV Charging points.
• Employee Assistance Programme.
• Free gym membership (PureGym).