Recovery Litigation Handler - Acorn insurance & Financial Services LTD : Job Details

We are looking for experienced, proactive, Recovery Handlers who are used to working in a fast-paced motor insurance environment to join our successful Recovery department.

In this role you will manage your own insurance claims caseload through a process, ensuring efficient recovery minimising losses where liability on a claim may be attributed to a third party. You will provide guidance and direction to claims staff to ensure the recovery prospects on cases are compliant with industry regulations.

You will ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims.

Role: Recoveries Litigation Handler

Location: Liverpool or Sevenoaks, with potential hybrid working available 

Working hours:  Monday to Friday from 9:00am to 5:30pm, 37.5 hours per week

Salary: Between £30,310 to £35,390 plus a potential bonus of up to £1500 per annum, paid quarterly 

What you will be doing:

• Triage incoming cases for litigation, only instructing Lawyers on value added cases.
• Its essential you have liability prospect risk assessment skills 
• Proactively managing a portfolio of litigated cases and cases suitable for recovery by litigation through to settlement.
• Operate with a progressive approach to take individual claims strategies and the business forward.
• Key link between Panel Lawyers and the business.
• Ensure indemnity spend is minimized by commercial decision making.
• Maximise recovery potential and achievement through applying a tactical approach to the portfolio.
• Application of accurate reserves in line with company guidelines.
• Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement.
• Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy.
• Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters
• Effective use of schedules to minimise hire duration and indemnity spend.
• Assist with Ad-hoc tasks as the business needs dictate.

What we’re looking for:

• Persuasive, strong and confident communicator with the ability to manage portfolios.
• Strong practical knowledge of the Civil Procedure Rules.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.
• A motivated self-starter with the ability to work well independently and as part of a team.

About Acorn InsuranceWith over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

 Why Acorn Insurance?Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:Wellbeing:

•  Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:

• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.

•  Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
•  Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture: