Rehabilitation Assistant Case Manager - NeuroHealth Case Management Services : Job Details

NeuroHealth Case Management Services is a successful and established company that provides case management for adults and children who have sustained life changing injuries including brain injury, spinal cord injury and amputation, within London, Home Counties and The South of England. NeuroHealth helps implement, co-ordinate and manage medical, therapy and care services to aid rehabilitation, recovery, long term care and quality of life of its clients.

This opportunity is for a highly organized, efficient and caring individual to play an important role supporting our team of remotely based Case Managers. We are a growing, motivated and enthusiastic company that want to make a difference in our industry. We require an individual who can work efficiently under time pressure without compromising on quality, using the Microsoft Office suit and other company resources to provide assistance.

Hours: Full time - Mon to Fri 9.00am to 5.30pm with flexibility to meet needs of clients as required.

Location: NeuroHealth office in Clapham, London, with travel within London and surrounding areas as and when required.

Salary

• Employed £26,000 per annum basic
• Uncapped performance bonus of £1,200 - £3,000+

Responsibilities

• Achieve 5.5 hours of billable case work each day.
• Complete detailed and accurate case notes using the case management system.
• Clear and concise verbal and written correspondence to multiple stakeholders.
• Support case managers in the day to day management of cases.
• Attend meetings/appointments with clients where required.
• Monitor and managing client cases in the case manager’s absence.
• Assist in sourcing services, treatment, accommodation and equipment for clients and managing referrals.
• Assist in the setup and management of care/support packages including the recruitment process, training and auditing of care records.
• Assist in the preparation of reports, referral letters etc.
• Maintain accurate case notes, billing records and client files.
• Support with and manage any queries from clients, solicitors, insurers or medical professionals.
• Service development and improvement.

Qualifications, key skills and requirements

• Education: Bachelor’s degree or equivalent.- Essential
• Experience: 3+ years experience working in either a healthcare or office environment in a patient/client/customer-facing role. - Essential
• Experience: Working in a case management, healthcare or therapy setting, with knowledge of brain & spinal injury and associated needs. - Preferrable
• Skills: Excellent interpersonal, verbal, and written communication skills. Strong active listening abilities and attention to detail and accuracy. Ability to problem solve and work sensitively with vulnerable clients.
• Attributes: Individuals who demonstrate team spirit, reliability, and the ability to problem-solve and use initiative. Committed and enthusiastic about improving clients’ lives.

Benefits

We believe in taking care of our team members just as much as we take care of our clients. We offer a comprehensive benefits package designed to support your well-being and professional growth. Our benefits include:

• Generous Holiday Allowance - Including additional leave days such as a day off on your birthday.
• Financial Security: Excellent remuneration, pension scheme and development and growth programme for career progression.
• Professional Development: We are committed to your growth and continuous improvement. We provide support for ongoing learning and development of skills, including training programs and career advancement resources.

Reporting to:

• Operations Manager and Client Services Manager