Relationship Manager - Hays Specialist Recruitment Limited : Job Details

Relationship Manager

• £22 - £27K
• 37.5 hours Mon - Fri
• Hybrid - 3 days in office, 2 days at home
• 25 days holiday plus bank holidays - 5 service days after eligibility.
• Other fantastic benefits (happy to discuss).

The Role

• Assisting clients in selecting the appropriate finance option by following our compliant sales process and client care best practices.
• Handling finance rate negotiations and coordinating all stages of client transactions.
• Engaging in frequent telephone interactions with clients, our field-based sales team, and dealer sales personnel.
• Meeting profit and margin targets, along with other key performance indicators.
• Establishing and maintaining client relationships through regular calls and emails, and promptly addressing inbound enquiries.
• Cultivating existing relationships with clients and dealer sales personnel.
• Developing new client relationships.
• Managing and maintaining the sales pipeline.
• Providing support to the team while achieving individual objectives.
• Taking ownership of workload coordination (with supervisor support available after training).

What you will need to bring

• Emphasising customer service, fairness, empathy, and good practices.
• Demonstrating a proactive and self-motivated approach with a positive attitude.
• Displaying confidence, resilience, and curiosity.
• Exhibiting effective verbal and written communication skills.
• Proficient in administrative tasks, computer literacy, and digital technology usage (with training).
• Capable of prioritising and professionally managing multiple clients' demands.
• Skilled in numeracy, accuracy, and diligence.
• Collaborative team player who is sociable, supportive, and empathetic.
• What you will need to bring
• Minimum A level/BTEC qualifications, with a degree or equivalent being beneficial.
• It is ideal to have a track record of meeting sales quotas in a financial services environment.
• Beneficial to hold professional qualifications in finance or banking.
• Ideal to possess knowledge of hire purchase, leasing, or B2B lending.
• Desirable to understand financial services regulations and industry policies, including anti-money laundering, data protection, fraud prevention, and fair treatment of customers.

If you feel that this could be for you, please get in touch with Victoria on or email at

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