Relationship Manager - TP24 : Job Details

Hello, we’re TP24…

And it’s our mission to solve some of the world’s biggest lending challenges. For banks. For insurers. And for business owners. Leading the way to a better future for business credit by creating products that customers actually want. All backed by experienced people, data insights and clever technology.

We are seeking a highly motivated and results-driven Relationship Manager to join our dynamic team. As a Relationship Manager, you will be all about connecting with customers and our referral partners. This role offers an exciting opportunity to be at the forefront of innovation in the financial industry and contribute to the success of our organisation which focuses on delivering for customers first.

Having recently completed a significant funding round we’re scaling and excited about growing our team with individuals passionate about our mission.

What makes the TP24 team awesome…

• Trust, Respect & Doing the Right Thing -We support and empower each team member, treating everyone fairly and equally. We foster open communication by actively listening and providing honest and timely feedback.
• Win Together as One Team - We encourage everyone to lead, collaborate, show compassion, and compromise. We celebrate team success and enthusiastically recognise individual contributions.
• Adaptable and Innovative - We listen to our customers, adapt to market changes and innovate with technology. We build resilience by having the courage to try new things, develop new skills, and identify learnings from our mistakes.
• Honesty and Integrity - We each take responsibility and accountability for our individual and team actions. We communicate transparently, act ethically and call out when things are not right.
• Enthusiastic and Driven - We take pride in the way we passionately support of our team, customers and community. Decision making is based on facts and experience, and we focus on being productive and efficient.

As a Relationship Manager at TP24, you’ll get to:

• Manage existing customer relationships that are in an event of default or who are exiting the business.
• Establishing and maintaining relationships with several partners (predominantly lawyers and insolvency practitioners) who are critical to our business.
• Developing new policies and procedures to strike the right balance between fairness and ensuring recovery.
• Be a key member of the credit committee.
• Undertake risk-based analysis of customers financial information.
• Help us learn from scenarios which didn’t end well to improve our ongoing processes.

What you bring to the table

We don’t expect you to tick all the boxes, because we know the right person for the job will be able to learn what they need to succeed in their role. That’s why we focus on value-alignment when hiring. So don’t be afraid to apply if you don’t have a university degree, have recently switched careers, or even have career gaps - you’re welcome to apply regardless.

• Minimum of 3 years of experience in commercial lending with a focus on financial analysis, writing credit paper and building customer relationships.
• Solid understanding of insolvency processes
• Great communicator who loves life and talking to clients, even when conversations are difficult
• Self-motivated and someone who is comfortable dealing with ambiguity and solving problems.
• Exceptional interpersonal and relationship-building skills with a track record of establishing and nurturing key industry partnerships.
• A proven track record of showing high levels of empathy.
• Good attention to detail with a determination to deliver great work.
• Strong cross-functional collaboration skills, enabling the execution of integrated business strategies across diverse teams.
• Exceptional verbal and written communication skills, capable of conveying complex ideas with clarity and impact.

More Than a Job

• Flexible Working Arrangements - We trust you to get your work done and so we offer flexible working arrangements to help you achieve at work and in life.
• Build Connections - We host regular celebrations and social events so we can connect with each other.
• Development - We believe in building careers, joining a small team in growth you will have many opportunities to develop new skills and realise your full potential.

What is the interview process like at TP24?

We've tailored our hiring process for each role's requirements because no two roles are alike, but you can always expect that we:

• Provide prompt communication and helpful feedback.
• Spend time understanding what you need because we want to be the right place for you too.
• Have people in the process that respect your time.

Diversity is key at TP24

We believe that diversity is critical to our success and one of our greatest strengths. We will not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.