Remortage Team Lead - Douglas Scott Legal Recruitment : Job Details

My client is looking for a highly-motivated and experienced Remortgage Team Lead to join their dynamic legal team in their Stockport office. The RoleAs a Remortgage Manager, you will have direct line responsibility for a team of Case Managers and will work closely with the Senior Operations Manager to manage the operations of their department, playing a key role in maximising operational effectiveness and driving operational efficiencies.Key Responsibilities

• Lead and manage a high-performing Remortgage Team, driving productivity and ensuring excellent client service.
• Handle client/service queries and complaints, adhering to internal procedures and reporting requirements.
• Manage partner SLAs, acting as a key contact, and build strong cross-business relationships.
• Develop and motivate the team, providing support, coaching, and performance management, including recruitment, onboarding, reviews, and performance improvement plans.
• Oversee workload distribution, resource planning (including absence management), and ensure compliance with company policies and procedures, including performance, attendance, and conduct.
• Facilitate team communication, training, and development, ensuring adherence to eLearning/compliance deadlines and effective implementation of procedural changes.
• Monitor team performance, using management information to inform priorities and drive continuous improvement. Address performance issues, participate in disciplinary processes, and conduct return-to-work interviews.
• Work closely with the Senior Operations Manager to contribute to the annual salary review process and perform other duties as required.

• Extensive experience and knowledge of the Remortgage process developed within a current or previous Remortgage role.
• Management experience gained in either a supervisory or Deputy Manager role or similar.
• Customer focused and performance driven with a passion to create engagement within your team.
• Resilience with the ability to work effectively under pressure and to strict deadlines
• Ability to flex and prioritise between a wide range of tasks dependent upon business needs.
• Enthusiasm for delivering exceptional customer service.
• Excellent organisational skills with the ability to create strategies and plan.
• Ability to generate an attitude of enthusiasm in self and others regarding change and challenge.
• Excellent interpersonal and relationship building skills.
• Result organised, with strong attention to detail.