REMOTE - Customer Service Executive - Elizabeth Michael Associates : Job Details

Remote - Customer Service Representative

We are recruiting for a Leading UK insurance provider, who are looking for customer service professionals with a minimum of 12 months customer service & complaints experience (in one role, within the last 3 years) to join their busy customer service department on a REMOTE full time, permanent contract.

Please note you will not be contacted any further if your experience does not match the set criteria above.

Key Benefits:

• £23,000 per annum + Commission, up to £2,700 per annum!
• FULLY REMOTE! Offices based in Nottingham but NO commuting!
• Equipment will be provided - you just need your own broadband connection
• Free Insurance protection plan
• Employee discounts - access to discounted Sky TV and mobile packages
• Regular incentives with amazing prizes to be won
• 33 days annual leave (including bank holidays)
• Life assurance - 4x basic salary

Experience requirements:

• A minimum of 12 months office-based customer service experience in one role
• Customer Service experience must be within the last 3 years
• We are looking for candidates that have worked towards specific customer service targets

Hours:

• 37.5 hours a week in a 5-week rota
• You need to be fully flexible between the hours of 8am - 8pm for varying shift patterns
• Includes 2 full weekends in the 5-week rota

Job Role:

As a Customer Support Advisor in our busy inbound Service Excellence department, you’ll see that customers get a great experience, with problems resolved first time. Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.

Day-to-day, you’ll:

• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Aim to deal with customers’ queries or issues there and then.
• Build rapport with customers, get to know their individual needs and put their interests first.