Renewals Specialist - Macildowie Recruitment and Retention : Job Details

This fantastic client is seeking a detail-oriented and customer-focused Renewals Specialist to join our team in Nottingham. This role is key to maintaining strong relationships with existing customers and ensuring the continued success of our products and services. As a Renewals Specialist, you will manage the end-to-end renewal process, proactively engaging with clients to ensure they are satisfied and retain their contracts. Your goal will be to drive customer retention while meeting renewal targets and contributing to the overall growth of the business.

This is a full time and permanent position in the Nottingham Office with one day a week working from home.

Key Responsibilities:

• Manage Renewals Process: Oversee the renewal life cycle for existing clients, ensuring timely and accurate contract renewals, including identifying potential risks, opportunities, and up sell possibilities.

• Client Engagement: Develop and maintain strong relationships with customers, acting as a trusted point of contact and resource for contract queries and concerns.

• Proactive Communication: Contact clients ahead of their renewal date to discuss contract terms, answer any questions, and ensure that their needs are met, resulting in high renewal rates.

• Cross-Department Collaboration: Work closely with Sales, Customer Success, and Account Management teams to align on customer needs and renewal strategies, ensuring a seamless customer experience.

• Administration: Accurately track and document customer interactions, renewal statuses, and any associated changes or upsells in the CRM system.

• Problem Resolution: Address any issues or challenges related to the renewal process, working with other teams as needed to resolve customer concerns promptly.

Key Requirements:

• Proven experience in a customer-facing or sales-oriented role, ideally within a renewals, account management, or customer success capacity.
• Strong Administration and communication skills with the ability to build relationships and articulate contract details clearly to clients.
• Detail-oriented and organised with a focus on managing multiple renewals simultaneously.
• Ability to work independently and take initiative, while also collaborating effectively in a team environment.
• Comfortable with CRM systems and data tracking tools to manage renewals and client information.
• Strong problem-solving skills and a customer-first approach.

Benefits:

• Hybrid model
• Pension
• On going support and training

If this is something you are interested, apply and one of our consultants will be in contact!

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.