Rent and Service Charges Administrator - Goodman Masson : Job Details

We have a great opportunity to join us as a Rent and Service Charges Administrator on a full-time, permanent basis! The purpose of this role is to provide administrative support to the Rents and Service Charges team. The postholder will have responsibility for key routine tasks, be a point of contact to customers and in doing so deliver excellent customer service both internally as well as to residents and homeowners.

We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Requirements

Outline of Key Responsibilities...

• To deliver administrative support to the Rents and Service Charges team in line with Service Level Agreements (SLAs) including, but not limited to, completing CRM Cases and Tasks in CX (Housing Management system), by ensuring the Service Charges email inbox is well managed and queries responded to, and that team Voicemails are listened and responded to
• To review CX error exception reports, amend where appropriate and escalate any significant discrepancies to the Rent and Service Charges Accountant or Rent & Service Charge Manager for further investigation
• To support the Rents and Service Charges team with the annual rent review, calculation of service charge estimates and annual statements
• Responding to customer queries on their service charges, in line with corporate policy and relevant legislation.
• To carry out utility account management on both a monthly and quarterly basis, including obtaining meter reads, preparing the billing file, loading charges into CX, calculating usage and raising of charges, routinely preparing and posting journals to correct allocations in the finance ledgers
• To maintain a register of Managing Agent charges, logging and coding information received, proactively pursing charges which are due, and liaising with Finance and Housing Contracts team on any queries and arranging payment.

We are looking for someone who has...

• High attention to detail
• Excellent verbal and written communication skills to deal politely and effectively with tenant and resident queries
• A background in administration
• Proven ability to build strong business partnerships at all levels within an organisation and with a wide range of people
• Ability to work to tight deadlines
• Strong numeracy skills

Benefits

In return, we are offering...

• An annual salary of £25,725.00
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension - between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.