Rent On Time Client Account Manager - PIB Group : Job Details

The Rent on Time Administrator will play a key part in the success of the Rent on Time service, by providing a first-class tenancy and rent payment administration service. Undertaking and overseeing elements of the tenancy administration, this is a very busy role and the ability to stay calm under pressure is key along with excellent attention to detail and the ability to multi-task and communicate with customers over the telephone and in person.Duties & Responsibilities:

• Support the Rent on Time function to deliver a seamless service to Rent on Time customers, including: 
• Processing of new Rent on Time applications to include checking and collecting required information and adding properties onto the system
• Running reports and generating rent lists
• Downloading bank transactions and updating bank statement lists
• Issuing daily rent lists to agents for confirmation
• Allocation of rental payments
• Daily quality checking of rent lists prior to authorisation for payment
• Deposit management and registration
• Processing of tenancy agreements and extensions where required
• Taking a small amount of rental payments over the phone using the online system
• Assisting with Rent on Time portfolio transfer administration
• Processing refund and deposit return requests for authorisation
• Taking inbound calls from agents and tenants
• Managing the Rent on Time inboxes
• Incepting, renewing and terminating rent guarantee policies
• Archiving properties following vacation from the Rent on Time service
• Support the Rent on Time claims customers, where tenancies have been passed to the Rent Guarantee Claims team, including:
• Keeping arrears lists up to date
• Providing details for the Rent on Time credit controllers for distribution to customers
• Source documents from customers on behalf of the claims team
• Submit new claims on behalf of Rent on Time customers
• Generate and update rent schedules
• Liaise with customers regarding deposit use and property re-letting
• Assist with Rent on Time audits when required
• Assist with Rent on Time claims administration when required
• Carry out any other tasks that may be required of you from your team leader or line manager

Person SpecificationKnowledge, Skills & Experience:

• Strong administration background
• Methodical
• Organised
• Excellent attention to detail
• Strong multitasker
• Excellent computer skills with good working knowledge of all standard Microsoft programs
• Excellent grammar, both verbal and written
• Excellent telephone manner with the ability to build relationships
• The ability to work unsupervised

Attitude & Behaviour:

• A real zest for life, enthusiasm, professionalism and a positive “can do” attitude
• Polite and courteous with all customers and colleagues
• Sincere, reliable and honest
• A great team player
• Flexible during busy periods

REF-219 504