Rents Officer - Service Care Solutions - Housing : Job Details

Rents OfficerTower Hamlets, LondonTemporaryFull-TimeAre you an experienced rents professional with strong Northgate system expertise? We are seeking a detail-oriented Rents Accounting Officer to join a dynamic team, supporting accurate rent account management and maximising rental income.

THE ROLEAs a Rents Accounting Officer, you will ensure the prompt and precise creation, maintenance, and termination of rent accounts, supporting effective rental income management. Key responsibilities include:

• Setting up and amending rent accounts for various tenancy types within 5 working days.
• Processing refunds, court costs, and financial adjustments to ensure account accuracy.
• Managing Direct Debit payments, including daily and weekly reconciliation reports.
• Administering the Rents Service suspense account and heating points system updates.
• Ensuring accurate updates for Right to Buy and buyback cases in collaboration with Leasehold Services.
• Handling resident communications related to rent accounts, including issuing refunds for credit balances.
• Supporting service improvements through active participation in team meetings and service reviews.

THE CANDIDATETo succeed in this role, you will have prior experience in a similar rent accounting role, along with:

• Proven expertise in using the Northgate system for rent account management.
• Strong knowledge of legislation and policies related to rent accounts in the social housing sector.
• Familiarity with welfare benefits, housing benefits, and ongoing changes to welfare systems.
• Effective communication, IT skills (Word, Excel), and numerical ability.
• A proactive, team-oriented approach with the ability to manage sensitive situations diplomatically.

THE CONTRACT

• Temporary
• Hybrid Working - 2 days in the office, 3 days remote
• Immediate start for the right candidate
• The pay range for the role is £27.00 per hour LTD company rate. The PAYE equivalent is £23.02 per hour, inclusive of holiday.

HOW TO APPLYTo apply for this role, please email a copy of your CV to or call to discuss the role in more detail!If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!