Repairs Customer Service Apprentice - London Borough of Hillingdon : Job Details

Job Title: Repairs Customer Service Apprentice

Location: Uxbridge, London

Salary: £16,176 - £17,295 per annum

Job type: Full Time, Apprentice - Fixed Term Contract

Hours: 36 Hours per week

About the role:

We are looking for a proactive and detail-oriented individual to support the Maintenance Service in managing complaints, Members' Enquiries, insurance claims, and legal disrepair cases. This role is crucial in ensuring high service standards, meeting performance targets, and driving continuous improvement in customer service. You will play a key role in investigating issues, liaising with internal and external stakeholders, and ensuring timely resolutions. If you are passionate about delivering excellent customer care and improving service processes, this is an excellent opportunity to make a difference.

About you:

Essential Criteria

The ideal candidate will have:

• Customer Service Experience: Strong understanding of customer care standards and commitment to high-quality service delivery.
• Investigative & Analytical Skills: Ability to analyse data, conduct research, and provide reports on complaints and service issues.
• Organisational Abilities: Experience in prioritising tasks, managing workflow processes, and ensuring deadlines are met.
• Strong Communication: Excellent verbal and written communication skills to draft responses, liaise with stakeholders, and provide reports.
• Teamwork & Independence: Ability to work collaboratively within a team while taking initiative in problem-solving and service improvement.
• Technical Competence: Proficiency in Microsoft Office and database systems to track complaints, schedule inspections, and monitor service progress.
• Attention to Detail: Ensuring accuracy in reports, documentation, and compliance with service level agreements (SLAs).
• Commitment to Continuous Improvement: A proactive approach to identifying service enhancements and supporting change initiatives.
• This is an exciting opportunity to contribute to service excellence while developing your career in a dynamic and supportive environment.

About Us:

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here's a comprehensive overview of the fantastic benefits we provide:

Work Life Balance:

• Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week - Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement - You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service.

Health & Wellbeing:

• Hillingdon Sport Leisure
• Cycle Purchase Scheme
• Discount on Golf Fees
• Financial Benefits
• Vivup Benefits
• Eye Care
• Mental Health Support
• Support and Counselling Services

Commute with Ease:

• Travel Support - Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.

Equality, Diversity and Inclusion Statement:

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace.

This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds.

We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Additional Information:

Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.

Please click APPLY to be redirected to the council's website to complete your application.

Candidates with experience or relevant job titles of; Maintenance Support, Customer Service Apprentice, Repairs Customer Service, General Assistant, Administrative Assistant, Office Support, Office Admin, Client Service, Facilities Administrator, Office Administrator, Service Coordinator, Scheduling Assistant, Appointment Administrator, Operations Scheduler, Customer Service Administrator, Business Support may also be considered for this role.