Repairs Manager - GCH : Job Details

Searching for a job where you can make a real difference? Then look no further. At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what we’re about. We’re one team with a shared focus to provide safe and secure homes and communities where people can thrive.

We are now seeking a Repairs Manager - someone to oversee the day-to-day delivery of an efficient, compliant, safe, and high-quality repairs service that meets corporate targets and aligns with our Customer Commitment. You’ll proactively manage the Repairs diary and, together with the scheduling team, ensure resource remains available to achieve repairs standards, associated SLAs, manage risks proactively including Awaab’s Law and manage customer expectations in line with resource and budget allowances.

You’ll develop, own, and share Repairs data and analysis that measures performance against productivity, quality, customer service and health and safety KPIs and standards and identify and own opportunities and weaknesses in the repairs service, rolling out best practice and implementing improvements plans where required. You’ll support, lead and manage the Responsive Repair supervisors and manage all Property Care sub-contractors in line with contract management policies, undertaking regular reviews and contract meetings.

What we’re looking for from you…

• Demonstrable experience of leading, managing, motivating, and developing small/medium size teams of Repairs engineers within a similar environment and delivering successful outcomes for the business and customers.
• A trade qualification to a minimum of NVQ Level Two or equivalent.
• Vast experience with good all-round knowledge of maintenance and construction.
• A Management/Supervisory qualification and/or equivalent experience.
• A Health & Safety qualification i.e. IOSH Managing Safely.
• Strong track record of working with various client groups and delivering excellent customer service, whilst identifying and solving problems.
• Proven ability of identifying and diagnosing complex repairs and maintenance issues within different types of housing stock.
• Experience of managing repairs sub-contractors and contract management best practice.
• Ability to understand and use repairs data to monitor performance and deliver improvements
• Ability to understand and present technical information clearly and communicate matters related to asset management to a varied audience.
• Evidence of applying commercial approached to the delivery of Repairs services o and/or similar in other sectors.

Closing Date: 12th February 2025

Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should a suitable candidate be found. After shortlisting, we will hold initial informal interviews via Teams as part of the selection process. Formal interviews will be held in person following these sessions for those that are successful via the Teams on a date to be confirmed.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you!