Repairs Scheduler - Great Places Housing Association : Job Details

Repairs Scheduler

Salary: Circa £25,000

Location: Blackpool

Permanent, Full Time

*Please note this role is known as Planning Officer at Great Places*

You will be delivering excellent customer service and right first time repairs through the effective planning and resource scheduling of repairs jobs, liaising with the call centre and on site Repairs colleagues maximising productivity, increasing the capacity to complete more repairs and increasing customer satisfaction.

What you’ll be doing

• You will be the principal contact for in house operatives, allocating and planning repairs covering day to day and void jobs meeting customer needs

• Monitoring and managing operatives diaries to maximise productivity

• Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuring both in house and external contractors communicate the status of repairs allocated to them ensuring excellent customer service

• Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively. Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand

• Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative/contractor is allocated the job

• Increase the operative productivity by reviewing, monitoring and managing the travel distance and time between jobs allocated to each operative.

• Utilise data such as number of completed, rebooked, awaiting materials jobs still outstanding to assist in assessing how improvements can be made by use of trade zoning and smart scheduling. Help in implementing actions to reduce the time lost and increase overall productivity driving up overall customer satisfaction.

• Proactively use daily tracker reports to manage travel / distance between jobs to improve efficiency and to gain a greater understanding of down time collecting materials not on the van and waste site visits.

What you’ll need

• Experience in a similar role is desirable

• Proficiency in using a variety of systems

• Excellent understanding of providing first class customer service

• Strong ability to multi task and ability to juggle conflicting priorities

• Flexible and adaptable approach to deal with changing requirements

• Excellent organisational skills and manage a busy workload

• First class communication skills

• Ability to work independently and as part of a team

• Demonstrate initiative and liaise proactively with internal and external customers

• Excellent administration skills

• Team rota 07.30am to 6pm - please note this role is based in the office full time

What we need from you

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing

• A passion to advocate on behalf of people and communities

• Respecting professional boundaries and conducting yourself and a professional manner at all times.

• A commitment to work in partnership with others for the benefit of Great Places

• A commitment to continuous learning and improvement

• To be professional and work with integrity, inclusivity and respect for diversity