Repairs Technician - Smartbox Assistive Technology : Job Details

Are you a passionate professional eager to contribute to technology that empowers those without speech? Smartbox is in search of a dedicated Repairs Technician.

Smartbox stands at the forefront of assistive communication technology, renowned for its innovative products that cater to diverse needs globally. Our team embodies values of passion, empathy, collaboration, and change, reflected in our products and achievements.

We advocate for inclusivity, believing in giving every individual a voice. Join us in a diverse and collaborative environment, supporting users who rely on our technology for effective communication.

You will collaborate with like-minded professionals focused on innovation and environmental sustainability. We are dedicated to developing eco-friendly solutions that reduce our carbon footprint.

How will you be making a difference?

• Diagnose and repair devices.
• Handle quotations and shipping documents.
• Manage repair processes for Microsoft and Apple devices.
• Maintain comprehensive knowledge of Windows and Apple systems.
• Service and refurbish devices to optimal functionality.
• Coordinate timely repairs and communication with customers.
• Maintain meticulous documentation and data management.
• Collaborate with internal and external teams.

Essential Qualifications/skills/experience

• Excellent attention to detail.
• Ability to follow detailed instructions.
• Excellent communication skills.
• Technical knowledge of Windows and iOS.
• Excellent knowledge of Microsoft Office.
• Ability to work both independently and as part of a team.
• Ability to prioritise effectively.
• Ability to adapt to change.

Why join us?

Join Smartbox for a fulfilling career where we prioritise inclusivity, flexibility, continuous learning, and personal development opportunities. Work with motivated colleagues in a supportive and enjoyable team environment. This is a rewarding role where you'll make a positive impact in the lives of disabled individuals every day.

Rewards and benefits

In addition to a competitive salary, private medical insurance, and a generous holiday package, we offer a range of perks including:

• Smart casual dress code for office comfort.
• Free healthy snacks in our kitchens.
• Flexible work schedule with prior agreement from your line manager.
• Paid volunteering day each year to support a cause of your choice.
• Long-term service rewards with additional holidays.
• Wellness benefits including online fitness trainers and gym discounts.
• Access to the wellbeing app Yulife for store discounts and services.
• 24/7 Employee Assistance Programme for mental health and general support.
• Company pension, group life assurance, and income protection.
• Complimentary theatre and cinema tickets and organised social events.
• Eco-friendly options like cycle schemes and electric car leasing.
• Discretionary annual bonus for hard work recognition.

Join Smartbox, where your dedication is rewarded with a host of benefits designed to support your well-being, development, and enjoyment at work.

Our Commitments

At Smartbox, we prioritise diversity and inclusivity in our work environment. Here's how we do it:

• Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday.
• Our recruitment practices are inclusive and barrier-free, with adjustments available during the application process and throughout your career with us.
• We believe in adding to our culture, not just fitting in. Our diverse team combines unique talents to create products that reflect the diversity of our users and customers.

We’d love to hear from you

Join Smartbox, where every individual's background and perspective are valued, and where diversity drives innovation and excellence. We look forward to receiving your application.

Agencies

Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency.