RES Energy Specialist - London - Appcastenterprise : Job Details

Bringing that feel-good energy.We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

Bringing that feel good energy 

As an Energy Specialist,you’ll be part of our customer operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey. 

Nexties are all over it Our customers are our priority - we strive to always be at the top of our game, making sure we’re there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive. 

We are customer obsessed 

No two days are the same at E.ON Next. Each day presents new opportunities to meet our customers needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it. 

Nexties work hard, play hard and repeat 

Nexties give their best, keeping an eye on how we’re performing and smashing our goals. We don’t just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other big team shout- outs. 

Here’s a taste of what you’ll be doing 

• Provide exceptional customer service over the phone and via email 

• Support customers with everything from billing to meter exchanges 

• Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions 

• Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back 

Are we the perfect match? 

Here’s what we need from you 

• Passionate about delivering an exceptional customer experience 

• Resilient and excited to tackle complex problems 

• Great communicator with strong English skills (written and verbal) 

• A team player who thrives in a fast-paced environment 

• Confident in making decisions and embracing change 

It would be great if you had 

• Previouscustomer service experience (don’t worry if you’re new to energy, we’ll provide full training) 

• A proactive mindset and a passion for making a difference 

Here’s what else you need to know

• Closing date: 17/10/2024

• Competitive salary:£24,195 - £26,010 per annum, dependent on experience 

• Hybrid working approach: Split your week between home and our hub (typically 2-3 days at our London hub) 

• Generous holidays:26 days holiday plus bank holidays AND a guarantee of your birthday off 

• Weekly socials: wind down with your team at our fun weekly socials 

• Work-life balance: we work Monday-Friday, 9AM-5PM, so you can enjoy your evenings and weekends 

• Amazing benefits: Access a wide range of flexible benefits including extra holidays, retail discounts, health and wellbeing options and more 

• Pension scheme: Enjoy a generous pension contribution for your future 

• Contract: Minimum of 30 hours per week 

• DBS check: A basic DBS check will be required 

• Right to Work: Unfortunately, this role is not sponsorable under the UKVI points-based system 

A place to be you 

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the