Reservations Team Leader - Reed : Job Details

Role: Reservations Team Leader

Salary: £28,000 - £30,000 per annum

Location: Handforth – offers hybrid working, 2 days at home.

Type: Permanent / Full Time (Monday-Friday, 09:00-17:00)

Are you an experience team leader looking for an exciting opportunity to lead a team of highly successful booking agents?

Are you looking for a change of industry? To one that’s full of buzz and creativity?

Do you want to influence and lead a team with your energy and leadership experience?

Reed are extremely proud to be partnered with a household name in the bar and event space industry, supporting their search for a Reservations Team Leader, to support their successful internal bookings team.

With 23 locations across the UK and Europe, our client is an evolving business and expanding their central sales department. The success candidate will be a dynamic leader, with the skills to spearhead pre-booked sales, inspire the reservations team, and ensure every guest experience aligns with our sales goals and high service standards.

Our client values personality, adaptability, and innovation – meaning, please don’t be put off if your experience isn’t specifically within their sector. If you have led a team of motivated sales/call-centre people and have a go-getter attitude, our client would be interested in speaking with you!

Key Responsibilities:

• Convert inquiries into confirmed bookings, utilise booking trends to fine-tune strategies, and oversee efficient reservation processes.
• Coach, inspire, and support your team with ongoing training, helping them excel in sales conversion and guest service.
• Ensuring guests needs are met, make personalised recommendations, and consistently elevate our service.
• Use KPIs and insights to monitor team success, share insights with management, and implement continuous improvements.

About You:

Our ideal candidate is someone who:

Brings 1-2 years of sales management experience - whether that's in recruitment, B2C sales, hospitality, or another guest-focused field. You've honed your leadership skills in a fast-paced environment and have a solid track record of driving team performance and ideally, guest satisfaction.

Innovates & Adapts: You're not just following a script. You're crafting your own strategies for maximising pre-booked revenue, occupancy, and guest experience.

Leads with Energy: Your leadership will inspire a customer-centric team environment that's upbeat, productive, and always aiming higher.

Understands the Numbers: With an eye for data, you'll monitor booking trends, gather insights, and communicate findings to the sales and marketing teams.

Champions Exceptional Guest Service: You'll ensure every booking feels tailored, every guest inquiry is resolved with finesse, and every interaction supports a memorable experience.

Drives Sales with Confidence: You understand the art of upselling, inspiring your team to meet and exceed targets through authentic, engaging guest interactions.Benefits:

• 24hr access to employee assistance programme, with counselling, mental health support and financial and legal advice.
• 50% off food when dining with guests in any of our restaurants
• Flexibility to lead your team from head office and work from home when needed
• Be yourself dress policy
• Regular cultural activities in the office, and chance to compete in our annual Sports Day, and attend our annual Bar and Culinary Competitions.