Residence Coordinator - EF Education First : Job Details

Are you looking to develop your international business experience while supporting the welfare of international students? EF Education First is seeking a Residence Coordinator to oversee the well-being of students at our International Language Campus. If you have a passion for customer service, enjoy working in a diverse environment, and can manage responsibility with confidence, we want you on our team.

EF’s mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel.When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.? References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.? Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.? Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parent

Your Role

EF Bournemouth is seeking a responsible and dynamic individual to join our Residence Team as a Residence Coordinator for the summer of 2025. In this role, you will play a key part in fostering a safe, welcoming, and engaging living environment for our international students, while ensuring operational efficiency behind the scenes. This position offers an excellent opportunity to enhance your organizational and leadership skills within a collaborative, team-oriented setting. If you are ready to take on a leadership role and contribute to a meaningful experience for our students, we invite you to apply.

This is a full-time, temporary position running from June 23 to August 18, 2025. The role involves day shifts, six days per week, with varying hours and weekend availability required.

Responsibilities

• Ensures the smooth running of the student residences
• To ensure the residences provide a comfortable, safe living environment
• To maintain EF policies, accreditation criteria and Golden Rules
• To provide the highest level of customer service at all times
• To help maintain 'one team’, where the different departments liaise and interact effectively and efficiently
• Allocates new bookings to residential accommodation
• Assists customers with residence queries, ensuring prompt follow up and excellent customer service
• Liaises with external suppliers where cleaning/maintenance issues are reported
• Completes weekly occupancy statistics
• Ensures allocation information sent to residence suppliers is accurate and on time
• Prepares arrival & departure documents and provides keys for all arrivals
• Follows up any welfare and disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulations
• Assists with the training and supervision of temporary staff/interns
• Participates in student intakes and first week chats
• Shares emergency duty on a rota basis

Requirements

• Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
• Familiar with Microsoft Office and CRMs (desirable)
• Highly motivated, energetic, positive
• Customer service orientated, friendly & approachable manner
• Able to remain calm under pressure & to diffuse potentially difficult situations
• Sensitive to needs of international students living away from home
• Excellent communicator with students, colleagues, and external clients
• Attention to detail, organised & thorough
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment

Why you will love working with EF

• Continuous professional development
• Exposure to international business
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Pre summer training
• Subsidised accomodation provided if necessary
• Access to EF Hello language learning