Resident Liaison Officer - Spencer & James ltd : Job Details

Location: North West LondonContract Type: Permanent

Are you passionate about delivering exceptional customer service and making a difference in the lives of residents? We’re looking for a Resident Liaison Officer to join the team of a leading main contractor in the Social Housing sector. In this role, you’ll act as a vital bridge between tenants and the project team, ensuring residents are supported and disruptions are minimized during refurbishments.

This is an exciting opportunity to contribute to projects that improve communities, including working on a Social Housing Decarbonization Fund initiative. As a Resident Liaison Officer, you’ll play a key role in delivering an outstanding tenant experience while supporting meaningful upgrades to social housing.

• Maintaining an up-to-date on-site database to track activities and progress.
• Conducting regular meetings with client representatives and tenants to uphold excellent customer service standards.
• Establishing and enforcing a consistent and effective customer care approach.
• Serving as the escalation point for resolving tenant complaints promptly and professionally.
• Coordinating and managing tenant relationships across multiple sites to ensure smooth project delivery.

We’re seeking candidates with:

• A UK driver’s licence and access to a vehicle (essential).
• Prior experience in a Resident Liaison Officer role or a similar position.
• A strong commitment to providing exceptional customer service and tenant support.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with tenants and clients alike.
• Experience with Social Housing or Decarbonization Fund projects (desirable but not essential).

• A permanent role with a leading main contractor in the Social Housing sector.
• The opportunity to work on impactful community projects, including decarbonization initiatives.
• A supportive team environment that values customer care and collaboration.
• Competitive salary and career development opportunities.

If you’re a proactive and compassionate professional looking to make a difference, we’d love to hear from you. Apply now and become a key part of a team committed to enhancing communities and improving residents’ lives.