Resident Liaison Officer - the guinness partnership : Job Details

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About the roleWe have an exciting opportunity for a Resident Liaison Officer focussed on project delivery to join our Building Safety Team in London on a full-time permanent basis. This role will be agile and require you to spend time in our London office and onsite, time spent onsite will vary depending on the stage of projects. You will manage and develop key relationships between customers, colleagues and contractors in the delivery of key works within the Building Safety Projects team, ensuring customers are engaged and their views are incorporated as projects such as investigations, remediation and installations are delivered. You will ensure customers are clear on the needs and requirements of planned and building safety projects and are fully consulted regarding any requirements before, during or after works.What we’re looking forWe are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Resident Liaison Officer, but you will also have great oral and written communications and be able to establish and maintain excellent working relationships. You will also be able to demonstrate:

• Experience of working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords.
• Proven experience of providing a proactive and excellent customer service.
• Able to communicate, influence and negotiate effectively with internal and external stakeholders.
• Good attention to detail and accurate recording for audit purposes.Ability to work under pressure and to deadlines.
• Effectively managing budgets and controlling spend.
• Experience of dealing effectively with complaints and customer feedback as part of a team.
• Understanding of social housing legislation and tenancy management.
• Awareness of health & safety legislation and policy.
• Demonstrates the Guinness Behaviours

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

How do I apply?If you’re interested in joining us and would like to apply for this role, we would love to hear from you! The first step is hitting the 'apply’ button and submitting your application online by uploading your CV. Interviews are likely to take place in person at our London Euston Road Office early March.

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The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.