Resident Manager - BTR - deverellsmith : Job Details

Job title: Resident Manager - BTR

Location: Lewisham , London

Salary: £30-31K

Working hours: Monday - Friday 9am - 6pm with the occasional Saturday working (currently 1 in 3 Saturdays). A day off in lieu will be given on a Monday when required to work Saturday.

I'm working with build-to-rent company that are looking for a Resident Manager to join the team.

The Resident Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.

Have build to rent or Estate agency experince? Keep Reading!

Key Responsibilities & Accountabilities:

• Act as the primary customer-facing representative for all current and prospective residents.
• Ensure an exemplary experience from initial inquiry through move-in and during residency.
• Innovate to elevate standards, exploring opportunities for improvement.
• Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
• Achieve set targets for occupancy, revenue, and Net Promoter Scores.
• Manage resident contracting, ensuring compliance with standards, legislation
• Oversee applicant checks, screening, and commercial risk management.
• Conduct inspections to maintain property standards and report maintenance issues.
• Manage the move-out process, including deposit release.
• Participate in events and enhance resident experiences.

Qualifications & Experience:

• Prior letting/property management experience
• Strong customer service background
• Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe

Key Skills & Competencies:

• Excellent written and verbal communication skills
• Confident engagement with various stakeholders
• Proactive, problem-solving attitude
• Adaptable, resilient, and able to manage pressure
• Strong attention to detail and effective task prioritization