Residential Concierge Front of House Day and Night roles London - Abbatt Dual Management : Job Details

At Abbatt we are always looking for the best talent and have exciting opportunities for experienced Day & Night Concierge's to join the front of house at residential developments across London.

The right candidate will be customer focused providing a welcoming, courteous and polite reception to all residents and visitors, maintaining the high standards of the residential development at all times. Outstanding communication skills, both written and verbal, proactive, able to interact effectively with residents and visitors.

Main duties and responsibilities:

• To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times.
• To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively.
• To receive, log and manage parcels, packages, keys (and other logged items) to residents when they come to collect from the reception.
• Monitoring of the security system & monitoring the CCTV system.
• Ensuring and maintaining cleanliness of the common area at the building.
• To maintain the resident details on the database providing details to new residents,welcoming and outlining site procedures and services.
• Assisting estate agents and prospective tenants in viewing the properties.
• Overseeing the move-in and move-out of tenancies.
• To programme door entry fobs, key cards.
• To perform weekly fire alarm, lift alarm and other regulatory tests and inspections, resolving and reporting any issues.
• To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others.
• Reporting any maintenance/repair issues and assisting the property manager by coordinating with the maintenance contractors for repairs and maintenance.

The ideal candidate will have:

• Experience as a porter/concierge/receptionist/front of house team member.

• Experience in delivering exceptional customer service.

• Awareness of general fire, health & safety and security.

• Well-spoken with good personal presentation.

• Have a reliable, professional and can-do attitude.

If this role is of interest to you, please submit your CV.

Unfortunately, if you have not heard back from us within two weeks it is unlikely that you have been successful on this occasion.