Retail Experience Specialist - Blue Square : Job Details

ARE YOU THE ONE?

Are you a detail-oriented individual with a passion for customer experience and brand excellence? Join our team as a Retail Experience Specialist!

In this dynamic role, you will immerse yourself in the retail environment, visiting assigned stores to assess brand advocacy, product knowledge, and the customer experience.

Using a provided scenario you will interact with retail staff, to gage their understanding of the brand and their advocacy.Based on your findings, you’ll also be responsible for addressing any knowledge gaps to help enhance the in-store brand experience.

WHAT YOU’LL BE UP TO

STORE VISITS

During these visits you will closely observe and evaluate the staff’s knowledge of the brands product ranges, their ability to engage with customers and their overall enthusiasm.

You will provide valuable insights into their performance and customer experience.

ENGAGEMENT SCENARIOS

You will engage with staff, following a detailed brief that outlines specific scenarios. To initiate authentic interactions with store staff.

By following these scenarios, you’ll engage with employees in ways that mirror everyday customer needs, allowing for a realistic evaluation of communication, productknowledge, and problem-solving abilities.

REPORT FINDINGS

Complete a detailed report on your visit, providing feedback on advocacy levels, brand knowledge, and any areas for improvement.

Your findings will play a crucial part in helping refine retail strategy that will enhance customer experience.

KNOWLEDGE TRANSFER

You’ll understand the importance of transferring knowledge based on your findings by addressing any immediate knowledge gaps with the retail team to enhance their understanding and ability to promote the brand.

ARE YOU OUR PERFECT PARTNER?

• Full UK Driving License
• You’ll have strong observation skills: An eye for detail to accurately evaluate store staff's brand knowledge and engagement.
• You’ll have communication Skills: Confident communicator who can provide constructive feedback and assist in knowledge enhancement when needed.
• You’ll have an analytical mindset: The ability to assess and report findings with clarity and precision.
• You’ll have experience in retail
• You’ll have the ability to hold product knowledge
• You’ll have a passion for customer experience

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £115 Per Day
• Performance Bonus: £10 per day
• Company Car
• Life Assurance: 4 times your annual salary
• Development Opportunities– our teams have historically moved into all manner of other jobs!

WHO ARE WE?

We’re Blue Square.An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands.We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success.We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.

At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.