Retail Manager - The Guardian : Job Details

As our Retail Manager at Mount Stewart, you’ll play an important part in helping people enjoy their day. And you’ll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we’ll give you the chance to be creative and give you the support and tools you need to build your career.

Hours: Working 37.5 hours per week, with a usual working pattern of 9.30 am - 5.30 pm.

Salary: £24,500 per annum

Duration: Permanent

Interview: 20th February 2025

What it's like to work here

Reporting to the Area Manager, you'll be supported to lead a team including a team leader, 4 retail assistants and 10 retail volunteers. You'll be part of the leadership team at Mount Stewart, and will work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place. 

You will relish the opportunity to engage with visitors to: Mount Stewart House, the World Class Gardens and the wider Demesne.

What you'll be doing

Your focus every day will be on your customers: going out of your way to make sure they’re having their best possible day. You'll lead your team from the front, encouraging them to speak to people and listen to what they want. And also to inspire them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty and history.  You'll set stretching targets for the team, and work together to achieve these through the highest standards of customer service and presentation of retail products.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you, if you’re:

• an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
• skilled in coaching, developing and leading teams 
• experienced in managing rotas and recruiting staff
• adept at getting maximum sales out of a retail outlet   

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places