Retail Sales Advisor / Customer Service - Taylor Hawkes Ltd : Job Details

**Job Title:** Boutique Sales Associate

**Salary:** £25,000 - £27,500 + 3% Sales Commission**Location:** Soho, London (On-site)**Hours:** Flexibility to work nights, weekends, and holidays as required

**Company Overview:** Founded in 1999, our company has established a flagship boutique in Soho, London. We enjoy a dedicated global following due to our pure, skin-enriching products that promote a naturally radiant appearance. Our founder, a busy working mother, is passionate about creating innovative formulations infused with botanicals and beneficial ingredients. We are committed to delivering multi-tasking, flaw-fixing products designed for those with busy lifestyles. Our mission is to enhance natural beauty, helping individuals look like their best selves in just a few minutes.

**Position Overview:** We are seeking an enthusiastic and results-oriented Boutique Sales Associate for our flagship location. The ideal candidate will be responsible for achieving sales and service targets, improving customer satisfaction, and ensuring a memorable shopping experience. Responsibilities also include delivering beauty services, sharing product knowledge, implementing merchandising strategies, planning customer events, and managing team development. As part of a small team in a fast-paced environment, strong interpersonal skills and the ability to juggle multiple tasks are essential.

**Key Responsibilities:** - Provide an exceptional customer experience and strive to exceed daily sales goals. - Stay informed about store promotions and initiatives. - Collect customer emails to strengthen future business opportunities. - Respond to customer inquiries and provide product information. - Assist in completing opening and closing checklists. - Ensure the sales floor, cash wrap, and backroom are clean and organized, adhering to brand standards. - Implement visual merchandising directives promptly while being mindful of loss prevention procedures.

**Qualifications:** - Minimum of high school education or equivalent. - 1-3 years of retail experience preferred. - Strong knowledge of beauty and cosmetics with a passion for sales. - Proven ability to perform in a fast-paced environment. - Flexibility to work nights, weekends, and holidays as required.