Retail Supervisor - Ability Supplies : Job Details

We are seeking Retail Supervisors to join our thriving trade and DIY retail store in Sunderland, offering both full and part-time positions with sociable hours. This exciting and rewarding role provides excellent career growth opportunities, whether you are a first-time or experienced supervisor.

You will receive comprehensive training and gain valuable experience in people and logistical management. Strong leadership skills, organisation, and clear communication are essential, along with the energy and passion to inspire your team in a dynamic, customer-facing environment.

Retail SupervisorSunderland, SR2 9TX

• Full Time and Part Time available (4 days or 5 days)
• Permanent position
• £26,000 - £32,000 per year FTE+ excellent benefits
• Social hours – No late nights/night shift working
• Previous product knowledge not required. Training provided
• Valid UK driving licence and access to a vehicle for alarm call-outs required

Please Note: Applicants must be authorised to work in the UK

Ability Trade is Sunderland’s leading discount Trade and DIY supplier, with over 9,000 product lines on sale. Our large site (3,000 sq. m), including store and warehouse, boasts a stock holding of over 700 pallets.

Benefits:

• Competitive salary
• Pension
• On-the-job training
• Company wide culture of team work and going the extra mile for customers
• Real potential for career progression based upon skills and contribution
• Joining an already established local company
• No late night/night shift working required
• Staff radios and duty manager phones provided
• Free Parking

About the role:

As part of our team of supervisors, you will oversee various aspects of the store, including stock organisation, customer service, and health and safety, ensuring the best experience for our customers. You'll be responsible for planning, multitasking, and reacting effectively to situations as they arise, all while maintaining regular communication with your team.

In this role, you will also be involved in staff inductions, training, reviews, and day-to-day management, contributing to the ongoing success of our large store, which includes warehouses, a car park, and a delivery yard.

Your responsibilities will also include:

• Supervise team, collaborate, and lead initiatives
• Higher level reference person for customer queries
• Manage customer flows
• Maintain morale, customer service, and operational compliance
• Manage stock, store appearance, and coordinate sales promotions
• Communicate with manager, oversee activities, and manage shop/warehouse operations
• Handle goods, replenishment, tills, and demonstrate effective management
• Address shrinkage, wastage, security, and fulfil key-holding/alarm duties

Hours

• The store is open 7 days (Monday to Friday 7-6, Saturday 8-5 and Sunday 10-4)
• Full time hours are 40 per week (usually over 4 or 5 days), planned on a rota basis
• Alternative hours considered on a pro-rata salary scale - minimum of 4 days per week
• No night shift/late night working planned

About you:

Ideally, you'll either be a supervisor already or well on your way to becoming one with a wealth of operational experience in either retail, warehouse, service, or production industries.

We're looking for individuals who are hungry to make a difference and willing to put the work in to achieve great results. In turn, the career progression opportunities are real.

To succeed as a Retail Supervisor, you should:

• Be an inspirational leader, setting the pace for others
• Demonstrate exceptional organisation and attention to detail
• Possess strong numeric and communication skills
• Have good spatial awareness and the ability to quickly grasp processes
• Be equally comfortable managing tasks or getting hands-on
• Thrive in dynamic retail environments, embracing challenges
• Have a driving license and live within a 20-30 minute commute

If that sounds like you, join us and take your career to the next level!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Retail, Wholesale, Trade, Floor Manager, Stock Manager, Quality Assurance, Production Control, Supervisor, Customer Service, Warehouse, Operations, Retail Supervisor.