Retentions Account Manager - IRIS Recruitment : Job Details

Retentions Account Manager

Glasgow, UK

Salary up to £25,332 plus uncapped commission

As a Retention Account Manager, you’ll take a consultative retention approach, building trust with their customers through straightforward, open, and honest conversations, getting a real understanding of their needs and how these change over time, a package that saves them time and money.

What they want you to do

• You’ll be calling their customers to renew existing products and cross-sell additional products and services.

• Negotiate multiple product, price, and contract terms with customers.

• Be an amazing communicator, able to adapt your approach to different people and have a chat with anyone.

• Because you care about customers, you’ll pay attention to the details and take real pride in doing a great job.

• You love working with people, from building great relationships with colleagues to providing an amazing service for customers.

What success in the role looks like

• Achieve all monthly productivity and performance targets in a consistent manner.

• Operate within their quality guidelines, behaviours, and values at all times.

• Receive above par scores from customer satisfaction surveys and internal feedback.

• Known for being straightforward and united by their colleagues.

What you need to have already done to be right for this role

• A minimum of 2 years demonstrable success in a high-volume desk-based B2B sales or retentions role.

• An in-depth understanding of B2B customer care processes and the regulatory requirements impacting B2B organisations.

• An in-depth understanding of the effective use of Customer CRM, and/or Lead Management systems.

• Excellent written and verbal communications skills, with an ability to adapt communication styles to individual customers.

• High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of your own work.

• A professional, friendly and helpful demeanour, with the desire to create great working relationships with both colleagues and customers.

• Ability to work on own and part of a team remaining calm under pressure is a fast-paced environment.

Their Story

They were established with the goal of simplifying their customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, they offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, their growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Their latest achievement was receiving the 'One to Watch' award from Best Companies.

Why Choose them?

They don’t just do jobs, they do careers. They’ve got ambitious growth plans, and their people will grow with them. So, they’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities. They are a great place to work, made better by you.

In return for your hard work, you’ll get

It takes all kinds of people to make them the success that they are, and they’ve got a range of benefits to make sure everyone is happy.

• Pension contributions and life assurance coverage.

• Generous discounts at numerous high street and online retailers.

• 25 days of annual leave, increasing to 28 days based on tenure.

• Enjoy your birthday off every year.

• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.

• Cycle to work and travel loans for people wanting a greener commute.

• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

• Hybrid working model: the choice to work remotely for three days.

• Engage in charity fundraising and volunteering activities as part of their giving back initiative.

• Full time/Permanent contract of 37.5 hours per week.

• No weekends and every bank holiday off.

What happens next

If you’re looking for a new challenge with great benefits at an award-winning company, then they are the place for you. To be part of their continued success click 'Apply’ today to take the next step in your career.

They’re passionate about creating an inclusive team and celebrating their diversity. They want talented people with great skills and matching values to join their teams.

All successful candidates will be subject to pre-employment checks.