Routes Executive - ICAEW : Job Details

Routes Executive Milton KeynesHybrid available Permanent Full time - 35 hours per week - Hours between 7am-7pm £27,672

Join our team

Working within our Belonging & Supporting department as a Routes Executive where you will be part of a smaller team within a larger area, based in Milton Keynes. This team play a pivotal role is supporting between many functions.

Role Profile

To maintain our reputation for excellence by providing a first-class service to registrants, applicants and users, ensuring a robust and efficient process for those looking to join membership via various routes

Responsibilities include:

* Deliver a consistent first-class enquiry service for students, firms and applicants for membership and other ICAEW qualifications and licences* Receive and respond to high volume applications and enquiries through multiple platforms to team/ department targets and goals and to department standards.* Use D365 and other appropriate systems to accurately record enquiries to department standards* Ensure that all applications and licences are appropriately vetted to prevent the progression of fraudulent application* Support campaigns in line with meeting managed member growth targets, making outbound calls when appropriate* Be active in contributing and maintaining an effective knowledge bank of enquiries (shared within the team, with other departments and external users via the website)* Produce letters regarding membership/ student status

Candidate Profile

Requirements include:

* Exceptional customer service skills and experience* Excellent communicator both written and verbal* Proven ability to prioritise and deliver excellence in a fast-paced environment* Good IT skills, including Word and Excel, and in maintaining a complex database * Experience in using integrated telephone and computer systems including D365 and other role-specific applications

For the full role profile please click the document attached.

Why work for us?

We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.

We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.

Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.

Our employee benefits include:* A substantial suite of training and development* Flexible working arrangements* A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans

We are a disability confident employer.