Sales Account Coordinator - ASC Connections Ltd : Job Details

A leading manufacturer of high-precision components, serving SMEs and OEMs worldwide is now seeking dedicated Sales Coordinator to ensure their customer service quality matches the excellence of their products.

Role Overview:

As a Sales Coordinator, you will handle all incoming customer inquiries and follow up on shipments at every stage. Your goal is to provide outstanding customer service and seize every opportunity to contribute to the business growth. You will also build and maintain strong relationships with internal staff.

Key Responsibilities of the Sales Coordinator:

• Ensure all sales order information is accurate and updated for daily sales team meetings.
• Update customer delivery reports and WIP tracker, coordinating with engineering, operations, and planning teams to reflect changes in manufacturing plans.
• Respond to daily customer requests and escalations, ensuring all communications are answered within 48 hours and followed up with an agreed timescale.
• Lead customer calls for smaller and non-contract customers.

Ideal Candidate:

The ideal Sales Coordinator will have prior experience in engineering or manufacturing, thrive in a fast-paced environment, and communicate professionally with global customers.

Benefits:

• Competitive pension scheme
• Quarterly cash bonus scheme
• Private healthcare
• Sick pay
• Access to employee benefits and discounts platform
• Referral scheme
• Mobile phone discount
• Employee assistance programme
• Employee rewards & recognition scheme
• Employee events such as summer BBQ & Christmas party
• Monthly Award Scheme - a chance to win Amazon vouchers

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.