Sales Administrator and Support - Jobheron : Job Details

A leading group of specialist online stores is looking for a Sales Administrator and Support with at least 1 year of experience to join the team in their Woodford Green office on a full-time basis. 

As a Sales Administrator, you will process sales and purchase orders. You will get to work in a modern office environment that offers growth potential.

This is an exciting opportunity to progress your sales and support career with a rapidly growing company!

About the Company

The company is a group of specialist online stores that deliver building materials across the UK. They are changing the way building products are bought. Their mission is to give their customers the broadest product range, supported by excellent customer service and the lowest possible prices.

Key Responsibilities:

• Respond to and resolve customer inquiries regarding product or service issues via phone, email, and online chat
• Accurately process and manage sales and purchase orders by referring to price lists and supplier terms, ensuring timely data entry
• Maintain and update customer records to ensure accuracy and up-to-date information
• Collaborate with team members to troubleshoot and resolve customer issues efficiently, escalating when necessary
• Communicate with drivers to get updates about deliveries
• Handle customer complaints, including product returns, late deliveries, and faulty products, providing appropriate solutions
• Represent the company's mission, values, and voice in every customer interaction to ensure a positive experience
• Report recurring issues and customer feedback to relevant teams to prevent potential churn and improve services

Required Skills:

• Strong verbal and written communication skills for clear and professional customer interactions
• Excellent problem-solving skills with the ability to approach issues logically and find effective solutions
• Proficiency in using computer systems, navigating websites, and strong typing skills
• Precise attention to detail and a commitment to high-quality work
• Exceptional customer service skills with empathy and the ability to prioritise customer needs in a fast-paced environment
• Strong organisational skills with the ability to multitask, manage time effectively, and maintain attention to detail
• Ability to work independently and within a team, showing initiative in resolving customer issues
• Conflict resolution and negotiation skills with the ability to handle challenging customer situations calmly and professionally

Benefits:

• Full training
• Work in the modern office (Mon - Fri; 8 am - 5 pm)
• Growth potential
• 28 paid holidays (including Bank Holidays)
• Paid birthday day off

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including; Sales Support Administrator, Sales Administrator, Sales Coordinator, Sales Operations Administrator, Sales Assistant, Sales Associate, Sales Representative, Sales Support Specialist, Sales Operations Coordinator, Sales Analyst, and Sales Account Coordinator will also be considered.

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