SALES ADMINISTRATOR - Dash Recruitment Solutions : Job Details

Our client is looking for an Administrator who is highly organised, detail-orientated and passionate about delivering excellent customer service. In this pivotal role, the Sales Administrator oversees the customer journey from order to fulfilment, ensuring a seamless and positive experience. You'll be collaborating closely with various departments so excellent communication and organisational skills are a necessity.

Key Duties & Responsibilities:

• Sales Administration: Handle all aspects of the order process, including raising pro-forma invoices, securing pre-payments, setting up accounts, raising invoices, issuing dispatch notes, conducting credit checks, and resolving any invoice or purchase order discrepancies.
• Maintain Records: Accurately manage and file both electronic and manual records, ensuring files, including customer files, are up-to-date and accurate.
• Customer Support: Respond to customer enquiries via phone and email, providing timely support.
• Customer Experience: Constantly deliver an outstanding customer experience and pro-actively suggest improvements where needed.
• Delivery Coordination: Arrange necessary logistics and coordinate with relevant transport companies to ensure smooth delivery of customer orders.

Essential Skills, Experience and/or Qualifications:

• Customer Service Excellence.
• Confident Communication (verbal and written).
• Attention to Detail.
• Positive Attitude.
• Organisational Skills.

Familiarity with the Microsoft Office suite, including Word, Excel and Outlook.

This is an office-based role that is full time and permanent (Monday to Friday 9-5).