Sales Administrator - Oaklands Group : Job Details

Sales AdministratorLocation: Coleshill, BirminghamSalary: £20,000 to £27,000 per annum, depending on experience.Hours: Monday to Friday, Days, 40 hours per weekJob Type: Full timeContract Type: PermanentMain Purpose of the RoleResponsible for maintaining and developing all trading accounts, focusing on inbound and outbound sales, to capitalise on customer relationships, following up on leads and maximising the potential for growth.Main Responsibilities

• Ensure service provision is of the highest standard
• Provide advice and guidance to customers in selecting products / services
• Assist with regularly obtaining feedback for continuous improvement
• Manage customer complaints in a timely manner end to end to ensure they are closed off
• Oversee day-to-day running of orders and enquiries received via our shared mailbox
• Log enquiries onto a call plan for follow up
• Maintain the Call Planner with all enquiries, converting to orders where possible
• Process orders and liase with operations and logistics to ensure they’re all delivered as planned via S&OP plan
• Ensure that product offering is maximised to existing customers
• Incorporate cross-selling of all products into all correspondence
• Undertake cold calling to increase revenue and push slow moving stock
• Obtain feedback from customers to assist with the ongoing development of the sales & marketing brochure and Company website
• Ensure that Shared Mailbox inbound enquiries and orders are closed out daily
• Plan and organise a daily outbound call plan to ensure regular dialogue with customers on all issues, products and promotions etc
• Keep on top of communications with operations and logistics to ensure all orders are communicated to customers from start to finish (including re ETA and delays)

Person Specification

• Experience in inbound and outbound sales environment
• Experience of working within a busy sales team
• Previous use of a sales order processing system
• Commercial awareness around Selling Prices
• Excellent communicator skills, both written and verbal
• Ability to multi-task, organise and prioritise
• Team player that can help motivate
• Ability to network at various events

We reserve the right to close the advert sooner should we find a suitable candidate as we'll be reviewing applications as and when we receive them.My client, Oaklands Plastics Ltd, is an industry-leading plastic products manufacturer based in Coleshill. The company is on an exciting growth trajectory and is looking for highly capable people to join its Team. We are currently supporting them as they recruit for an ambitious, energetic Customer Service Advisor to join their Sales team. Benefits: Life Assurance (x3 of Salary) Company Bonus Scheme (10% Bonus based on company and individual performance) Company Pension Scheme Holiday Entitlement of 20 days (pro-rata) + Bank HolidaysREF-218276