Sales Advisor - SNG Formerly Sovereign Housing Association : Job Details

Are you looking for an impactful customer facing sales role? We have a fantastic opportunity for a Sales Advisor to join us here at Sovereign Network Group, SNG.

About Sovereign Network Group (SNG)

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better. With over 82,000 homes we deliver services to in excess of 210,000 customers across the South East and South West.

This is an incredibly exciting time to join us as a Sales Advisor as we continue to deliver against our Sector Leading ‘Homes and Place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers.

The role

The vacancy is based out of our Bristol office on a Fixed Term basis until the end of  February 2025. You will be in the office a couple of times a week with hybrid working culture.

We would consider applicants that are also happy to work Part Time hours.

There may also be some travel required to visit local sites. Salary is circa £24,000 - £26,500 per year depending on experience.

Working in the Sales Operations Team, you will report directly to the Senior Operations Consultant and operate in a wider team of 13.

As the Sales Advisor, you will be working with our new and existing customers to provide excellent customer service using a range of channels including telephone, email, SMS and social media. You'll also be responsible for providing administrative support for the sales service and direct support to our Sales Consultants, dealing with Re-sales & Staircasing enquiries, Right To Buy and Right To Acquire enquiries along with collating and maintaining information around availability of our developments and homes. Building rapport with our customers and understanding their circumstances is a key part of this role, along with acting as a first point of contact for all customers.

What we're looking for:

• Demonstrable communication skills and ability to build rapport.
• Passionate about providing excellent customer service.
• Excellent organisational skills and the ability to prioritise.
• Demonstrable strong IT skills in Microsoft applications.
• It would be an advantage if you have a background and experience working in a customer facing environment and not essential to have worked within housing or property.

What's in it for you? Amazing benefits!

• Company pension scheme will be matched up 12% (that's around £3k on top of salary into your pension per annum)
• Life cover 4x your salary
• 25 days paid holiday plus bank holidays + extra day every year up to 30 days
• Opportunity to buy / sell up to 5 days holiday per year
• Private medical insurance with options for family cover dental insurance & critical illness cover
• You'll also get £450 flex-pot annually to spend on what other benefit you'd like! Gym, Shopping, or just spend it on your hols! 

Worried that you don't meet all the desired criteria exactly?

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger. So, if you're excited about this role but your past experience doesn't align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another opportunity.

You'll get access to plenty of training and development opportunities so you can build the skills and knowledge to enjoy a fulfilling career.