Sales Advisor Parts - Appcastenterprise : Job Details

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Join our team and play a pivotal role in fulfilling Finning's promise to deliver an unparalleled customer experience at every stage of the parts order process. We are seeking a dedicated professional who excels in providing outstanding service over the phone, ensuring prompt dispatch and timely delivery, and actively engaging in all sales enquiries to maximise every upselling opportunity. This role is your chance to become an integral part of our commitment to excellence across all Parts channels, ensuring customer satisfaction remains at the heart of what we do.

Job Description:

Major Job Functions:

• Provide best in class service for a seamless transaction, ensuring that you deliver an excellent customer experience that earns loyalty. Dealing with customer complaints and managing the internal discounting budget to stay within parameters that drive maximum profitability.

• Fully engage with customers on every call to ensure that we understand what the customer needs. Ensure quotes are produced promptly and are followed up within 24 hours to maximise the opportunity.

• To actively find opportunities to sell Finning parts and convert quotes into sales using relevant discounts and promotions

• Process all orders efficiently and manage them from start to finish, communicate directly with Customers, keeping them informed at every step of the process.  Locate and organise delivery options for parts supply as required

Benefits: In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:

• Enhanced maternity and paternity packages

• Health Cash Plan

• Family-friendly policies to support working parents

• Support from a team of 40+ Mental Health first-aiders

• Career growth and development opportunities.

• Employee wellbeing solutions

• Electric car scheme (UK)

• The opportunity to support your charity of choice via Give As You Earn

• Length of service or recognition awards

Knowledge:

• Previous call-handling experience

• Knowledge of mechanical components and functionality (Caterpillar Knowledge desirable)

• Awareness of parts supply chain processes

Education & Experience:

• Customer service and sales experience

• Educated to GCSE standard

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.