Sales and Customer Service Representative - Paul Mitchell Associates : Job Details

Customer Service Representative Office Based Location: Leicestershire Salary: £25k - £30k (Depending on Experience) Our client a highly successful supplier of hardware and presentation media, with more than 80 years' experience in the sector is looking to appoint a Customer Service Representative to join their expanding Team. An office-based role working in a small internal team processing orders, answering client queries and assisting the Sales Coordinators, Internal Sales Reps and Regional Sales managers. This role combines elements of customer service, sales support, account management, and admin. About the role . Process orders into ERP system . Manage shared inbox with other team members, ensuring all emails are processed within 30 minutes . Create accurate and proficient quotations for clients . Actively responding to all inbound calls and sales requests within specified timeframe promoting our positive can-do culture and service-orientated brand . Answer inbound calls professionally, with ability to cross-sell and up-sell as needed. . Manage returns and credit processes . Managing transport related queries, providing solutions to issues for customers . Create accurate and proficient quotations for clients . Regular reporting on given KPIs . To manage your own workload and support other team members where necessary. . Supporting Sales Coordinators & Internal Sales Reps with administrative tasks . Responding to Live Web Chats from the website About you: . Be the happy and positive first point of contact for customers when contacting the company . Excellent Communication skills . Proficiency in using customer service software, CRM/ERP systems, and Microsoft Office Suite. . Ability to handle a high volume of inquiries and maintain a positive attitude. . Strong organizational skills and attention to detail. Package Office Based role Salary £25k - £30k Depending on Experience Mon To Friday 8.30 To 5.00 (30 Mins Lunch) 23 Days Hols + Stat Free onsite Parking Pension Scheme If you - or someone you might know - are interested & think this opportunity may be suitable, APPLY ONLINE or call Paul Mitchell Associates (quoting ref: 13060) on .