Sales and Service Team Leader - Appcast Enterprise : Job Details

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

GGB is seeking an exceptionally motivated Team Leader to join our Brand Partners team, specialist non-standard home insurance team in Wakefield. This role offers an encouraging opportunity to coach and mentor a team of 10 Sales and Service Consultants, delivering world-class customer service and driving team success. As a Team Leader, you will have line management responsibilities and the chance to inspire and lead your colleagues in an outstanding and dynamic environment.

How you'll make an impact

In this role, you will be managing a team of 10 Sales and Service Consultants who are all currently performing to an impressive standard! Some of your main responsibilities will be to;

• Motivate and manage team morale, addressing employee relations issues, and ensuring team efficiency and engagement.
• Develop and monitor progress towards targets, review branch profitability, and communicate findings to senior management.
• Mentor the team to upsell additional products and meet monthly sales targets.
• Conduct regular one-to-one and team meetings for coaching, feedback, support, and career development.
• Use data for accurate performance management and communicate results to the team.
• Ensure financial targets are met and the team adheres to budget lines.
• Perform team audits to ensure attention to detail and adherence to scripts.
• Empower the team with knowledge of products and policies.

About You

• Preferred knowledge of insurance with a proven track record in the industry.
• Minimum of 1 year managerial experience in a regulated office environment.
• CII qualification preferred.
• Regulatory awareness and ability to comply with FCA guidelines.
• Experience in managing, leading, or supporting a team is required.
• Ability to accurately interpret data and present findings clearly.
• Commitment to learning and developing industry knowledge.
• Strong communication skills with a sales-driven and motivational attitude.
• Approachable and open-minded management style with a genuine desire to help the team thrive.
• Excellent communication skills for listening, coaching, mentoring, and supporting colleagues.
• A generous base salary of £26,000 - £30,000 DOE plus bonuses
• Monday – Friday, 8 hour working day between 9am – 8pm. One in Three Saturdays, 9am -1pm
• Eligible to work in the UK

If you are passionate about leading a team and driving success in a dynamic environment, we encourage you to apply for this exciting opportunity.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable