Sales Contact Centre Manager - ACS Recruitment Solutions Ltd : Job Details

Sales Contact Centre ManagerCorbySalary £50-55kOur established client based in Corby is recruiting a dynamic and results-driven Sales Contact Centre Manager to lead their team of Sales Advisors. This role is pivotal in driving sales performance, enhancing customer satisfaction, and ensuring the overall success of sales operations within the contact centre. The ideal candidate will have a strong background in sales leadership, team management, and strategic planning, with a passion for motivating and developing high-performing teams. Key ResponsibilitiesSales Leadership:

• Lead, motivate, and manage a team of sales agents to achieve and exceed sales targets.
• Develop and implement sales strategies and initiatives to drive revenue growth.
• Monitor daily, weekly, and monthly sales performance to ensure KPIs are met.
• Analyse sales trends to identify opportunities for continuous improvement.

Team Management & Development:

• Oversee the recruitment, training, and onboarding of new sales staff.
• Provide ongoing coaching, feedback, and performance evaluations to support team success.
• Develop and implement training programs to enhance product knowledge, sales techniques, and customer service skills.
• Foster a high-performance culture through regular team meetings and goal alignment.

Performance Monitoring & Reporting:

• Track and analyse individual and team sales performance, reporting key insights to senior management.
• Utilise CRM tools to monitor agent activity and identify areas for improvement.
• Ensure adherence to best practices, operational standards, and compliance requirements.
• Implement improvement plans based on performance data and forecasting insights.

Customer Experience & Satisfaction:

• Ensure high-quality customer interactions by monitoring service delivery and call quality.
• Maintain compliance with company policies, procedures, and ethical guidelines.
• Oversee quality assurance processes to uphold customer service standards.
• Address escalated customer concerns and collaborate with other departments to enhance customer satisfaction.

Process Improvement:

• Work closely with senior leadership to refine sales processes and workflows.
• Implement new technologies and tools to enhance sales operations.
• Analyse customer feedback to identify opportunities for service or product improvements.

General Duties:

• Perform additional duties as required, consistent with training and experience.
• Adhere to all company processes, procedures, policies, and standards.
• Contribute to the overall success of the team and company by maintaining professionalism and focus.
• Maintain a tidy work environment and report any health and safety concerns.

About you ...

• The successful candidate will demonstrate the following experience, skills & attributes ...
• Leadership: Open, honest, and inspiring leader with strong team management skills.
• Innovation: A proactive approach to continuous improvement.
• Communication: Excellent interpersonal and communication abilities.
• Analytical Thinking: Strong ability to analyse statistics and manage information effectively.
• Problem-Solving: Customer-focused mindset with strong problem-solving skills.
• Resilience: Ability to thrive in a fast-paced, target-driven environment.
• Organisation: Strong time-management and organisational skills.
• Motivation: Ability to inspire and develop a team to achieve sales goals.
• Strategic Thinking: Forward-thinking with a keen ability to drive operational success.
• Proven experience in sales management, preferably in a contact centre or customer service environment.
• Familiarity with CRM software and sales tracking tools.

This is a fantastic opportunity for an experienced Sales Contact Centre Manager to make a significant impact within a growing organisation. If you are passionate about sales, team development, and customer satisfaction, we would love to hear from you!