Sales Coordinator - Reed : Job Details

Benefits

• 25 days holiday +bank holidays
• Pension scheme match up 7%
• Free Parking
• WFH 2-3 days a week
• Learning and Development support
• Employee recognition schemes

The Role:

• Act as the first point of contact for customer inquiries, ensuring a smooth and efficient order process from receipt to delivery.
• Enter customer and purchase orders onto the existing ERP system and provide timely acknowledgments.
• Provide regular updates to customers on the progress of their orders.
• Expedite sales orders through internal processes and resolve any issues promptly to avoid impacting customer service or product delivery.
• Collaborate with the Territory Sales Manager to support customer needs and enhance satisfaction.
• Compile quotations via CRM (Salesforce) for specific enquiries related to Energy products and IAQ parts.
• Maintain the existing customer database and manage stock count and SIOP reviews.
• Produce reports detailing outstanding orders and work with team members to continually improve processes and customer satisfaction levels.

You:

• Proven experience in a sales admin/coordinator role.
• Experience in a manufacturing/engineering company and knowledge of ERP SAP – SAP 4 Hana and CRM (preferably Salesforce).
• Knowledge and experience of working with an ERP system.
• Comfortable working on multiple projects simultaneously.
• Excellent MS Office/ERP skills and a high level of English communication skills including face-to-face, telephone, and written.