Sales & Customer Service Executive - Shoal : Job Details

Sales & Customer Service ExecutiveWaltham Cross, HertsCompetitive basic salaryWorking hours: 40 hours per week, Monday to Friday 9am – 6pm.An exciting opportunity has a risen for a Sales & Customer Service Executive to join our fish and meat sales team in Waltham Cross.The Sales and Customer Service Executive is an integral role within our sales team, managing our first level customer service response/queries and supporting the sales team in the support and growth of the business. We work with exacting and demanding Chef’s & Restaurants, who expect a consistently high level of product, service and commitment every day. Therefore, you will need to be experienced in fish and seafood products, able to advise Customers on the correct product for them, providing the customer with solutions for their menus.Accountabilities: 

• Managing customer queries, shorts and substitutes.
• Calling customers to discuss menus, new products and to sell specials & short date items etc.  
• Placing orders, dealing with operations team and resolving issues.
• Creating & compiling sales reports to highlight down traders, lost revenue etc.
• Investigating credit claims and allocation of credits for both meat and fish products.
• Assisting in producing & despatching samples for customers.

You must be able to demonstrate the following skills and experience, to be successful in your application:

• Fresh Fish & Seafood knowledge/experience (essential).
• Excellent communication skills & customer focused.
• Ability to follow detailed instructions.
• Excellent problem-solving skills.
• Good Excel, Outlook and ERP system experience 
• Ability to understand and interpret data.

Benefits:

• A competitive basic salary.
• Bonus Scheme (subject to performance).
• Annual pay reviews. 
• 20 days annual holiday plus Bank Holidays. (increasing to 25 days with service).
• Group Personal Pension Plan.
• Retail Discount membership.
• Health Care Cash Plan membership.
• Further company tailored benefits achieved through service and commitment.

This is a brief outline of the Sales & Customer Service Executive role. For more information or to apply, please click on the link. We look forward to hearing from you!Reynolds Catering is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.REF-217 873